The Maintenance Technician is responsible for the repair, upkeep, and smooth operation of all hotel facilities, ensuring a safe, comfortable, and high-quality experience for our guests. This role supports daily hotel operations by performing routine preventive maintenance, troubleshooting equipment, and responding quickly to guest and team requests.
Key Responsibilities
Preventive & General Maintenance
- Perform routine PM tasks in guestrooms, public areas, and back-of-house spaces.
- Inspect and service HVAC, electrical, plumbing, kitchen equipment, laundry machines, and lighting systems.
- Complete guestroom PMs per Hilton brand standards, including minor repairs to furniture, walls, and fixtures.
- Maintain accurate maintenance logs and daily work order documentation.
Guest Service & Repairs
- Respond promptly to guest requests and maintenance calls with professionalism and courtesy.
- Troubleshoot and repair basic issues such as clogs, leaks, minor electrical problems, painting, and carpentry.
- Communicate room status and urgent repair needs to Front Desk, Housekeeping, and Management.
Safety & Compliance
- Conduct routine property walkthroughs to identify safety hazards and ensure compliance with fire, health, and building codes.
- Follow lockout/tagout procedures, PPE requirements, and proper handling of tools and chemicals.
- Support emergency responses during power outages, alarms, and water or equipment failures.
Property & Grounds Care
- Maintain pool/spa areas, exterior walkways, landscaping, lighting, and parking lot.
- Perform touch-up painting, drywall repair, and general property improvements.
- Assist with special projects, small renovations, and event setup as assigned.
Team Collaboration
- Work closely with the Maintenance Manager to complete daily work orders and priority tasks.
- Support housekeeping in ensuring rooms are guest-ready.
- Share basic maintenance knowledge with team members when needed.
Qualifications
- Basic knowledge of plumbing, electrical, HVAC, carpentry, and general repairs.
- Ability to safely use common hand and power tools.
- Strong problem-solving skills and attention to detail.
- Good communication and customer service skills.
- Able to work independently and manage daily tasks.
- Willing to work flexible schedules, including weekends and holidays.
Physical Requirements
- Able to lift and carry up to 50 lbs routinely.
- Comfortable using ladders and working in tight or elevated spaces.
- Able to stand, walk, and perform physical tasks for extended periods.
Benefits
- Competitive Hourly Pay
- Health, Dental, and Vision Insurance
- Paid Time Off and Paid Holidays
- Worldwide Team Member Rate Hotel Discount
- Opportunities for professional development growth