Maintenance Technician

The Maintenance Technician is responsible for ensuring safe, efficient, and reliable operations across their terminal or warehouse facility. They play a critical role in minimizing downtime, supporting operations, and maintaining compliance with all safety and regulatory standards. They perform minor repairs, conduct routine and corrective maintenance, troubleshoot mechanical and electrical issues, and oversee the performance of both in‑house and vendor-supported systems.

Responsibilities

• Maintain safety compliance across all assigned areas and proactively identify and resolve potential hazards.
• Perform diagnostics, routine maintenance, inspections, and repairs on facility systems and structures.
• Repair, maintain, and troubleshoot HVAC, plumbing, electrical, and mechanical infrastructure.
• Conduct mechanical, electrical, plumbing, and structural repair work throughout the facility and terminal environment.
• Maintain and repair dock doors, roll‑up doors, guard rails, bollards, dock plates, and other freight-handling equipment.
• Identify and execute opportunities to perform repairs in-house when appropriate to reduce vendor costs and improve response time.
• Ensure equipment is safe, functional, and ready for use.
• Respond quickly to maintenance needs and implement preventative maintenance strategies.
• Maintain accurate documentation of all inspections, repairs, and maintenance activities.
• Oversee vendor support, including scheduling, service coordination, and account management.
• Obtain quotations, manage vendor contracts, and ensure vendors meet established service-level expectations.
• Maintain relationships with third‑party providers, including propane suppliers, fire‑panel services, access control systems, landscaping/irrigation, janitorial, electrical, plumbing, and HVAC professionals.
• Collaborate with internal teams to plan maintenance activities that support smooth terminal operations.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED equivalent required.
• Certification/Licensure: Technical certifications in HVAC, electrical, plumbing, or related fields preferred.
• Experience: Previous maintenance/construction/skilled trades experience or apprenticeship preferred.
• Skills:
• Strong mechanical, electrical, and plumbing troubleshooting abilities.
• Ability to safely operate tools, lifts, ladders, forklifts, and other warehouse equipment.
• Strong written and verbal communication skills, with the ability to document work clearly.
• Ability to read and interpret schematics, equipment manuals, and maintenance documentation.
• Experience working in a warehouse, freight terminal, or industrial environment preferred.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint), and web conferencing platforms (Teams, Zoom, Webex).
• Environment: Comfort commuting to and working in a 100% on‑site environment (as listed in this posting).

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Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated "time-definite" basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 Americas Most Trustworthy Companies publication