Maintenance Technician

Company Description

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome - which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L'Orient Express train to railways. Since 2022, Orient Express is part of Accor Group's leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express Venezia at Palazzo Donà Giovannelli

Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d'Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train - that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy - will be the home of the second Orient Express hotel, set to open in 2026.

Job Description

Our Maintenance Technician is a vital member of the Engineering & Facilities team, ensuring that all hotel systems, equipment, and physical assets operate efficiently, safely, and in line with the standards of a five-star luxury environment. This role is essential in upholding the hotel's commitment to excellence, guest satisfaction, and operational continuity by delivering proactive and timely maintenance solutions. The Maintenance Technician works collaboratively across departments to ensure all guest areas and back-of-house spaces are maintained to the highest standards of functionality, appearance, and safety.

Key Responsibilities

• Performs regular inspections, preventive maintenance, and repair of mechanical, electrical, plumbing, HVAC, and other building systems
• Responds promptly to maintenance requests from guests or departments, resolving issues efficiently while maintaining guest privacy and minimal disruption
• Ensures all guest rooms, suites, public areas, and service areas are maintained in pristine condition in accordance with luxury hotel standards
• Conducts routine checks and maintains equipment such as boilers, chillers, pumps, lighting systems, fire alarm systems, and elevators
• Carries out carpentry, painting, and minor construction or repair work as needed to maintain aesthetic quality and structural integrity
• Collaborates with external contractors and service providers, ensuring all works are completed safely and to required specifications
• Maintains proper documentation of maintenance activities, inspections, and repairs in line with hotel protocols and regulatory compliance
• Assists in energy-saving initiatives and monitors utility systems to support the hotel's sustainability goals
• Upholds hotel safety and emergency procedures, including fire, life, and health safety systems, and participates in safety drills and audits
• Supports the Engineering Supervisor and Director of Engineering in planning and executing renovation or upgrade projects
• Keeps tools, workshop, and maintenance areas clean, organized, and stocked with necessary supplies
• Adheres strictly to hotel policies, health and safety regulations, and legal compliance regarding maintenance operations
• Demonstrates a guest-centric attitude and represents the hotel's values in all interactions with guests and colleagues
• Participates in departmental meetings and ongoing technical training to ensure up-to-date skills and knowledge

Qualifications

Proven experience in a maintenance or engineering role, preferably within a luxury hotel or high-end property

• Strong technical knowledge in at least two of the following: electrical, plumbing, HVAC, mechanical systems, or general building maintenance
• Vocational training or certification in a relevant technical field is preferred
• Familiarity with local building codes, safety regulations, and preventive maintenance practices
• Ability to read technical manuals, blueprints, and system schematics
• Hands-on, proactive approach with excellent problem-solving and troubleshooting skills
• Strong interpersonal and communication skills with a service-oriented mindset
• High level of discretion, reliability, and personal integrity
• Availability to work in shifts, including evenings, weekends, and holidays, based on operational needs
• Physical ability to lift, carry, climb, and perform tasks requiring manual dexterity
• Fluency in Italian is required; basic English proficiency is preferred for guest interaction and safety communication
• Legal right to work in Italy

Additional Information

• A competitive package (base salary and yearly bonus)

• Medical Insurance, integrating Collective Labor Agreement one and extended to the family

• Ticket Restaurant

• Annual leave

• ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.

• Learning & development: Opportunity to develop your talent and grow within your property and across the world!

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.