Customer Experience, Detail Oriented, Diving, Funding, Furniture Construction, Identify Issues, Inventory Management, Leadership, Maintenance Services, Operational Support, Operations Management, Problem Solving Skills, Property Insurance, Quality Assurance, Rentals, Team Lead/Manager, Wi-Fi, Wireless Communications
At Blueground, we're on a mission to make everyone feel at home\u2014wherever life takes them. Whether our guests are traveling for a month or moving across the world, we give them the peace of mind, flexibility, and confidence to embrace life's next chapter.
Since 2013, we've grown into a global leader in fully furnished rental homes backed by over $300M in funding, we're currently operating in 46 cities with more than 50,000 homes\u2014and we're not stopping there. Our ambitious goal? 100,000 homes in 100 cities by 2026.
Our journey is powered by a dynamic, diverse team of 600+ colleagues across 17 countries. Together, we've built a culture rooted in collaboration, inclusiveness, and boundless opportunity. At Blueground, you'll find a place to grow, make an impact, and shape the future of a world leading organization.
We're guided by five principles that reflect how we work and win together:
- Putting Guests First \u2013 Everything starts with delivering an unforgettable guest experience.
- Speed \u2013 We move fast, stay agile, and keep pushing boundaries.
- Keeping it Honest \u2013 We lead with transparency and build trust through open dialogue.
- Embracing Change \u2013 We welcome new challenges with optimism and adaptability.
- Diving In \u2013 We take ownership, act with purpose, and deliver meaningful results.
The Role
We're looking for a detail-oriented Field Operations Associate to join our Washington D.C. team. In this hands-on role, you'll be the heartbeat of our operations\u2014prepping properties, solving in-field issues, and ensuring our apartments are always guest-ready.
From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you'll be instrumental in maintaining Blueground's high standards and delivering a seamless experience for every guest.
What You'll Be Doing
- Unit Preparation & Upkeep: Work closely with Operations Managers to get apartments fully furnished, stocked, and ready for move-in\u2014handling everything from small fixes to last-minute prep.
- On-the-Ground Support: Serve as Blueground's boots on the ground, resolving issues such as guest lockouts, cosmetic repairs, and WiFi or tech troubleshooting quickly and effectively.
- Inspections & Quality Checks: Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure every home meets our quality standards.
- Walkthroughs & Quality Assurance: Conduct detailed property walkthroughs to ensure furnishing, d\u00e9cor, and presentation are on-brand and flawless.
- Ad Hoc Projects: Support various local ops initiatives, such as key inventory management, organizing storage units, and capturing check-in videos for guest use.
- Team Coordination: Act as the on-the-ground liaison between the field, operations leadership, and the Customer Experience team\u2014keeping communication tight and response time fast.