MAINTENANCE & TECHNOLOGY ASSISTANT Job Summary: The Maintenance & Technology Assistant is responsible for the general upkeep, repair, and safety of all organization-owned facilities, as well as first-line technology support for staff. This role balances hands-on facilities work with basic IT tasks, coordinating with outsourced IT and outside vendors/contractors as needed. Job Status: Non-exempt, Part-time (25 hours/week) Locations: Supports the New Braunfels Campus (Main Building, Thrift Shop, Grief Center, and Admin Building) and Bulverde Offices Qualifications: - High school diploma or equivalent; trade certifications a plus (HVAC, electrical) but not required
- 2+ years of general facilities/maintenance experience
- Basic familiarity with common IT software and hardware setup (Microsoft, Windows/Mac, Apple devices, networking, printers)
- Valid driver's license and clean driving record, reliable transportation for travel between sites
- Ability to bend and lift minimum of 50 lbs, climb ladders, and work in varied physical conditions
- Strong communication skills; comfortable interacting with staff, tenants, and vendors
- Discretion and professionalism appropriate to a hospice environment (may encounter grieving families, patients, or sensitive spaces)
- Excellent Customer Service skills
- Computer skills - Knowledgeable and capable in utilizing email, calendars, and spreadsheets
- Organization and Time Management – Ability to prioritize and follow up efficiently and effectively
Duties and Responsibilities: Facilities/Maintenance - Perform routine inspections and preventive maintenance across all five properties (AC, electrical, plumbing, lighting, door hardware, landscaping, etc.) to ensure proper facility function and safety.
- Schedule, Coordinate, and Manage repairs that need outside assistance or a licensed professional, ensuring all issues are resolved and performed work meets expectations. Report any vendor concerns or deficiencies to Director of Operations.
- Complete minor repairs (drywall patching, painting, fixture replacement, furniture assembly/repair).
- Coordinate and provide access for outside vendors/contractors for larger repairs (HVAC, electrical, roofing, pest control).
- Ensure the monitoring/inspection of the life-safety systems (fire extinguishers, exit signage, emergency lighting) and maintain compliance logs relevant to hospice licensure/accreditation standards in collaboration with the Clinical Coordinator. Provide backup for this task if needed.
- Maintain grounds, parking lots, and exterior building appearance; coordinate landscaping/snow-ice contractors if applicable.
- Serve as backup for responding to tenant maintenance requests at the Bulverde building per lease terms, and document/track these requests separately from Hope-specific internal work orders.
- Set up and tear down furniture/equipment for special events, trainings, meetings.
- Maintain an inventory of equipment, maintenance supplies and tools, and keep all supplies, tools, equipment organized and clean in respective storage areas.
- Track work orders and completed maintenance in a log or software system.
- Obtain bids for maintenance work if outside vendor/professional contractor is needed. Multiple bids to be obtained and submitted for all work exceeding $2500 per project or annually.
Technology Support - Coordinate the setup of phones, iPads, computers, and workstations for new hires; deactivate for staff departures with IT contracted vendor; HR Generalist would be the backup for this task.
- Assist with maintaining all necessary employee access and logins, submit IT vendor tickets as needed.
- Troubleshoot minor hardware/software/connectivity issues for staff across all locations.
- Serve as on-site point of contact for the outsourced IT vendor, escalating issues beyond this role's scope.
- Maintain inventory of IT equipment (phones, laptops/pc’s, iPads, printers).
- Assist with basic AV setup for meetings/trainings.
- Manage printer/copier and other electronic/technology devices upkeep (toner, paper jams, basic troubleshooting).
- Ensure issues are resolved and follow up as necessary with appropriate staff and/or vendors.
General - Supports philosophy and objectives of Hope Hospice.
- Maintains professional appearance, behavior, attitude, and integrity.
- Keeps abreast of and abides by policies and procedures of the agency.
- Maintains confidentiality and ethical behavior.
- Promotes a team approach through cooperation, mutual respect, flexibility, and dependability.
- Participates in appropriate agency meetings and activities.
- Reads materials and attends in-services, seminars, or conventions as needed for professional growth.
- Keeps abreast of technology and latest developments to enhance presentation skills.
- Contributes to an atmosphere of excellence, mutual respect, and caring.
- Reliable means of transportation, valid Texas driver’s license, and automobile insurance.
- Performs other miscellaneous duties as assigned.
- Assures that staff understand and adhere to all laws, statutes and regulations regarding antikickback, lawful marketing activities (gifts and services), patient solicitations, and accurate marketing materials.
Working Conditions: Regular standing, walking, bending, climbing, and lifting. Frequent driving between locations. Schedule/Working Hours: Normal schedule 5 hours per day, 5 days a week Monday-Friday. Occasional evenings or weekend for emergencies, special projects or events may be required and coordinated in advance with Director of Operations approval. Please note this job description has been designated to include the general nature and level of work performed by employees in this position. It is not designed to contact or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. Duties, responsibilities, and activities may change at any time with or without notice. Hope Hospice is an equal opportunity employer regardless of gender, pregnancy, sexual orientation, age, race, national origin, religion, color, veteran status, disability, genetic information, or any other category protected by federal, state, or local laws.
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