Maintenance Worker

This full-time position works 7:00 am - 3:30 pm.

Summary:

Provides direct support services to members of the Maintenance Operations Team, Facilities Support and Construction Department. Maintains and repairs building systems and equipment applying basic skills in plumbing, painting, carpentry, and vehicle maintenance. May act as primary point of contact for emergency repairs on second shift and/or major events.

Essential Duties and Responsibilities:

• Assists various tradesmen, such as plumbers, carpenters, electricians, painter, HVAC, irrigation technicians, vehicle mechanics in the performance of all aspects of their assigned tasks and functions. Provides related maintenance and repairs in absence of primary trades person or during periods of high demand.
• Demonstrates good judgment in determining the best course of action to make repairs especially on the second shift when contacted by Security to address emergency situations including plumbing leaks and/or power outages.
• Assists with spring start up and winter shut down of all water features and provides daily services and chemical treatment.
• Responds to service calls on second shift in a timely and professional manner.
• Makes repairs to office furnishings and/or move offices equipment, computers and supplies, recycling and warehousing.
• Performs cleaning of all roofs, gutters, and path drains.
• Maintains inventory of critical supplies such as light bulbs, and pool chemicals and will schedule deliveries and pick up parts and materials as required.
• Participates in set up and take down of all major exhibits, functions, and special events and responds to all second shift emergency requests.
• Operates various types of lift equipment for warehousing, maintenance, set up and take downs for events and festivals (note: training is provided for appropriate usage instruction).
• Collects, packages and arranges shipping of various recyclable items including bulbs, batteries, and other building components.
• Ensures that all applicable safety standards are followed: informs employees/students/volunteers of safety guidelines and safe working practices and routinely monitors to enforce them. Adapts or modifies work methods to reduce hazards.
• Reports all accidents, injuries and near-miss accidents immediately.
• Meets expected attendance guidelines.
• Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.
• Behaves and communicates in a manner that promotes and fosters a culture of teamwork and cooperation, within our division and throughout the Garden, with co-workers, supervisors/managers, volunteers, visitors and employees.
• Performs other duties as assigned.

Core Competencies

• Communication - Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.
• Collaboration - Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.
• Accountability - Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes, troubleshoots and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively, address visitor and internal colleagues' concerns.
• Problem Solving - Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision making process; Includes appropriate people in making decisions.
• Stewardship - Promotes and adheres to sustainability, safety and security protocols; Fosters a culture of respect, diversity and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.

Qualifications/Experience:

• Minimum of one (1) to three (3) years' experience in general maintenance.
• Knowledge of various trades with emphasis on basic vehicle mechanics, plumbing, irrigation, painting, light carpentry and electrical.
• Ability to safely operate a wide variety of equipment including fork truck, lift equipment and hand tools.
• Must handle, store and maintain critical supplies such as pool chemicals and light bulbs.
• Must wear appropriate personal protective equipment and comply with lock out tag out procedures.
• Knowledge of acceptable safe work practices including the use of various fountain chemicals; lock out/tag out procedures, the proper use of hand tools, and safe operation of various lifts and other moving equipment including fork truck.
• Ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner.
• Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner.
• Scheduling flexibility that allows working some weekends, evenings and holidays is required.
• The Garden is committed to the safety and wellbeing of our employees, volunteers and guests. All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.
• The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

Education:

• High school diploma or equivalent required. Associates Degree or Trade School Certification is preferred.
• An equivalent combination of skills, education and experience may be considered.

Computer Skills:

• Ability to use Internet to search for new products and/or methods and to obtain manufactures' literature and required material safety data sheets (MSDS).
• Ability to close out work orders and look up electronic recordsusing a computerized maintenance management system (computer application). .
• Familiarity navigating through various computer applications including to Microsoft Office suite (i.e. Outlook, Word, etc.)
• Ability to use e-mail to communicate with Garden staff to answer questions and service their needs.

Other Skills and Abilities: N/A

Language Skills:

• Ability to communicate effectively in English (verbal and written).
• Ability to read and comprehend instructions and information to effectively execute and achieve results.

Mathematical Skills:

• H.S. basic math required for inventory, warehousing, and chemical treatment (i.e., addition, subtraction, multiplication and division).

Reasoning Ability:

• Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

Certificates, Licenses, Registrations:

• Must possess and maintain a valid driver's license.
• Must have the ability to pass a background screening and motor vehicle report (MVR) to meet minimum insurance underwriting criteria.
• Must be able to obtain and maintain certification to operate 85' boom lifts, 65' articulating lifts, scissors lifts up to 40'
• Must be able to obtain and maintain certification to operate a forklift/stock picker.

Physical Demands:

• Ability to climb ladders and work at varying heights up to four stories and to operate a wide variety of personal lifts equipment articulating boom, stick boom, scissors lifts' and fork truck/stock picker.
• Ability to work outdoors for extended period of time during all seasons of the year.
• Ability to wear personal protective equipment, including fall restraint.
• Ability to lift at least 50 lbs and work with various pieces of equipment off ladders and/or lifts and over head.
• Ability to work and distinguish details at close range to inspect components, read labels, and complete detailed maintenance tasks. Requires standing, walking, bending, stooping and reaching for extended periods of time-- 95% or more of the workday is standing on feet.
• Requires hand digging for extended periods of time and some work performed in trenches or holes which will require shoring.
• Ability to utilize computer keyboard (typing).

Work Environment:

• Work maybe performed in maintenance shop, finished spaces or in and around general construction conditions.
• Work is performed at varying heights, around energized and moving equipment, and in all weather conditions for extended periods of time.
• Work is performed using saws and other moving equipment which may generate dust and noise.
• Ability to work outdoors in all weather conditions (i.e., in temperatures over 100°F as well as temperatures below 0°F, in rain, snow and other inclement weather conditions as needed).
• Some tasks maybe performed in confined spaces.
• Must be able to work on and within greenhouses and around other large areas of glass.
• Comfortable working in immediate proximity to general public, in a safe and friendly manner.

Contacts with Individuals/Organizations inside/outside the Garden:

• Staff from the Maintenance Department.
• Garden staff in areas where work is being performed.
• Architects and/or engineers during major renovations and new construction.
• Outside contractors and vendors to obtain supplies and services.
• Visitors, volunteers and the general public.

Supervisor (title not person):

• Director, Maintenance Operations