Role Major Incident Manager
Location - Plano, TX
Fulltime only
Job Description
Major Incident Manager
Experience in handling MIM support.
Knowledge on Service Design, Service Transition, Service Operations & CSI
Experience in handling Problem management, Change management, Service Level Management, Capacity Management, Knowledge Management, Availability Management
Good exposure to MS office tools
ITIL Foundation Certification
Must have reporting capabilities and ability to present the reports
Must have strong communication skills along with email etiquette
Should be proactive thought process oriented
Strong team player
Basic knowledge of technical platforms like Windows, Network, Unix, DBA, Storage
Good understanding on Service Management Processes
ITIL Intermediate & Expert level certification
Basic knowledge on Lean, Six Sigma & other quality process
Exposure in preparation on process documents, SOP