Make Ready Technician II

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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

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Position Summary:

The Make Ready Technician II is a key associate in providing outstanding maintenance and repair services for vacant homes in an efficient and effective manner. The Make Ready Technician II works on the Property Management Renovations, Turns and Service (RTS) team. The Make Ready Technician II is primarily tasked with maintenance and repair work for Progress Residential vacant homes and providing excellent customer service for our customers.

Essential Functions:

• Ability to assess a service request job assigned and determine the appropriate steps necessary to resolve the service request
• Ability to communicate to the Make Ready Manager any information needed when support is needed to complete assigned work
• Ability to complete electronic forms and service request entering all required information, accurate jobs notes and job photographs
• Ability to provide outstanding customer service and be an ideal representative of Progress Residential's standards
• Service Technician II will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Participate in field and formal training related to providing service to Progress homes
• Maintain fleet vehicle and inventory within company guidelines
• Perform scheduled and unscheduled/emergency repairs, preventative maintenance, property inspections, and service requests including repair, replacement or modification of components, equipment or systems as assigned daily on the following types of systems.

o Electrical systems and fixtures

o Plumbing systems and fixtures

o A/C / Heat Pump and heating systems

o Appliances

o Water irrigation systems

o Stairs, gates, fences, patios, railings, mailboxes

o Tile, carpet, and flooring

o Interior/exterior lights

o Fireplaces

o Gas fixtures and appliances

o Shutters, interior and exterior doors and trim, windows, sliding glass doors

o Door and mailbox locks and keys

o Security systems

o Ceiling leaks

o Walls

o Mill work and cabinets

o Pool areas, tile, hot tub/spa, pool furniture

o Other Service areas as required

• Perform routine preventive maintenance services on residential properties and systems
• Report all major repairs and requisitions prior to any expenditure of funds
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
• Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
• Ensure all workplace safety standards and practices are upheld
• Completes all assigned work in a professional and timely manner
• Maintains regular attendance and excellent punctuality
• This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to
• Drivers of Progress Residential Fleet vehicles are expected to maintain a good driving record and drive in a safe manner at all times

Qualifications:

• High school Diploma or equivalent required
• Must have a valid Driver's License in the working state
• EPA Refrigerant certification Type II or willing to pursue certification
• Minimum of 3 years' experience required working in residential maintenance, service and repair. Specific requirements:

o Must possess the ability to assess condition and diagnose malfunctions or failures within a residential structure including interior and exterior doors, windows and surfaces

o Minimum of 2 years' experience providing routine maintenance, cleaning, inspection, diagnosis and repair of residential warm air furnaces, air conditioners, heat pumps, ducting systems, related piping and electrical components.

o Minimum 1 year experience servicing all makes & models of residential appliances with ability to install, maintain, inspect, diagnose and repair or replace defective equipment or components.

o Minimum 2 year experience providing routine maintenance, inspection, diagnosis and repair of residential plumbing systems and fixtures.

o Minimum 2 year experience providing routine maintenance, inspection, diagnosis and repair of residential electrical systems, devices and fixtures.

• Required equipment - Employee must provide their own basic tools required to perform diagnostics and service in a residential environment
• Available to work both weekends and evenings
• Ability to perform well under pressure and meet multiple deadlines
• Ability to interact with residents, management, team members and vendors/contractors tactfully and professionally
• Possess strong organizational, communication and customer service skills
• Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations
• Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad)
• Honest, ethical and able to work in confidential manner.

What you can expect from us:

• Competitive Compensation - Including performance-based bonuses that reward your contributions.

• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.

• Generous Time Off - Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.

• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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