Maker Studio Assistant (Library Assistant II)

Maker Studio Assistant (Library Assistant II)

Salary

$43,696.64 - $73,207.11 Annually

Location

City of Norfolk, Norfolk, VA

Job Type

Intermittent Temporary

Job Number

14342

Department

Library

Opening Date

08/25/2026

Closing Date

9/4/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The City of Norfolks Department of Libraries is currently seeking a Library Assistant II working to support the services and programs provided in the Randi Marston Peterson Maker Studio located within the Pretlow Anchor Branch Library.

Departmental Hiring Salary Range: $21.01 Hourly

Essential Functions

Essential functions include but are not limited to:

• Front line customer service at the public desk located in the Maker Studio; assisting patrons with library inquiries concerning library and community services related to the Randi Marston Peterson Maker Studio
• Provides customer service in building as relates to all customer needs and inquiries, directing patrons to a supervisor when needed.
• Understands verbal and written instructions and is able to communicate information and directions to patrons effectively via phone or in person.
• Assists patrons with Maker Studio equipment and all essential library needs as well
• Provides resource retrieval and assistance for patrons as well as recommending materials based on patron needs.
• Assists with programs and events in the library and may be called upon for outreach efforts.
• Performs circulation duties of checking materials in and out, reserving materials requests, registering new patrons, coordinating interlibrary loans, collecting fines or fees, responding to correspondence.
• Assists with events by setting up displays and researching and preparing information about authors.
• Performs other assigned duties as required and requested by supervisors.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One year of experience in library or related customer service work.

Demonstrated level of competency with regard to computer use is required.

Additional Information & Requirements

Valid driver's license

Work Hours: 20 hours work week - Evenings and Weekends

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

04

Please select the highest level of education you have completed.

• Less than High School Diploma/GED
• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

05

Do you have experience as a paid library employee or unpaid volunteer?

• Yes
• No

06

If yes, please describe tasks handled on the job. If no, type N/A.

07

How many years of customer service experience do you possess, including unpaid and volunteer experience?

• No experience
• Less than one year
• 1-3 years
• 3-5 years
• More than 5 years

08

This position requires a proficient level of computer skills. Please select the response that best describes your computer skill level, including using Microsoft Office, Adobe Creative Suite, and Canva.

• I do not have any experience with computers and/or.
• I have a beginner level of experience using computers on and some software but require further training.
• I have a proficient level of experience using computers on a regular basis and can assist others with the use of a computer. and software described above.
• I have an advanced level of experience using computers on a daily basis and can train others on train others on the software.

09

Please describe any experience you have working with equipment found in our Maker Studio, such as photography, videography, sewing, 3D printing, laser cutting, coding/robotics, and sound studio recording. If no experience, type N/A.

10

This position requires the ability to work nights and weekends. Are you able and willing to accept this scheduling requirement?

• Yes
• No

11

Describe any work experience or personal hobbies that may be relevant to working in a Maker Studio. If none, type N/A.

12

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk