Summary Statement:
The Spa Guest Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.
Primary Job Duties: Includes but is not limited to:
- Welcome and interact with guests as they call, enter and exit the facility.
- Provide a luxury experience while engaging conversations with guests and team members.
- Ensure the lounges, communal spa area and relaxation lounges are neat, clean and well stocked.
- Maintain up-to-date knowledge of facility products, features and amenities.
- Issue spa lockers, robes and slippers to guests and provide guest orientation.
- Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
- Review guest appointments/schedules and provide guests with reminders of their services times.
- Actively promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
- Provide accurate, appropriate and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
- Attend and participate in support training and staff meetings.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications: Includes but is not limited to:
- Interact with all guests in a luxury setting, using elegant language and behavior.
- Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
- Ability to work an active shift, the majority of which is spent standing and walking.
- Attention to detail to ensure cleanliness and organization of the spa at all times.
- Ability to effectively communicate in English.
- Ability to work varied shifts, including nights, weekends and holidays.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Knowledge of spa services and amenities to assist with any guest questions or requests.
Preferred:
- Experience working in a Spa or Salon.
- Working knowledge of spa booking system(s).
- Working knowledge of Opera and/or HotSOS.
- Previous experience in a large, luxury resort setting.
Minimum Education and Experience:
- At least 18 years of age.
- High School Diploma or equivalent.
- Minimum six months Customer Service experience.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States•
- Ability to obtain the following:
- Food Handling Card
- Alcohol awareness Card
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.