Managed Care Specialist

Title : Managed Care Specialist
Location : Nashville, TN (Hybrid)
Duration : 3+ Month
Type: Contract

Other Important Information

• The position is hybrid in downtown Nashville, TN.
• The contractor will work onsite and remotely based on the team's schedule.
• The position is contract for 12 months with an opportunity to be extended.
• No duplicate submissions.
• Candidates must be local to Middle TN.
• No preplanned PTO will be approved during training weeks.

Job Description

Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and business need. Training is extensive, up to 6 weeks prescheduled, virtual/in-office by supervisor request, and contractors must attend training every day to build proficiency.

Key Responsibilities

• Determine individual and family eligibility for our Client's care programs.
• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
• Work efficiently/effectively in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist the leadership team, as necessary.

Requirements and Skills

• Must have a Bachelor's or Associate's degree.
• A background in Paralegal studies is a plus.
• Work experience in a legal environment is a plus.
• Customer service or call center experience is a plus.
• Proven technical skills, including Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.
• Excellent time-management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communication skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical-thinking and problem-solving skills.

Qualification

• Bachelor's or Associate's Degree
• Critical Thinking & Problem Solving
• Excellent Verbal & Written Communication
• Microsoft Office
• Paralegal Background
• Legal Environment Experience
• Customer Service / Call Center