Managed File Transfer (MFT) Support Engineer

Responsibilities

• Handling tickets or issues without escalations.
• Following all SLA response and resolution principles.
• Willing to work on desired shifts and provide on-call support.
• Solving issues or tickets based on customer approvals.
• Working independently on critical incidents.

Skills

Globalscape and SFTP Tool: Experience on Globalscape EFT, Managed File Transfer (MFT), or other Globalscape products.

File Transfer Protocols: Strong knowledge of networking concepts and transfer protocols (SFTP, FTP, FTPS, HTTPS).

Configurations: Hands-on with DMZ, RAM, and AWE configurations for file transfers.

Incident Management: Expertise in resolving and troubleshooting P1/P2 issues as per SLAs without breach.

Globalscape Expertise: Proficient in account creation, event rule configuration, connection profiles, key pair setup, and module issue resolution.

Versions: Good command over Globalscape versions 7.x and 8.x.

Availability & Support: Comfortable with shifts (5:30 PM2:30 AM / 7:00 PM4:00 AM) and on-call support.

High Availability: Experience on HA servers and RAM agents hosting Globalscape applications.

Security & Encryption: Encryption/decryption, SSL configuration, EFT module setup, and permission group management.

Scripting & Tools: Knowledge of Unix and PowerShell scripts; able to run queries integrated with file transfers.

Utilities: Skilled in Putty, WinSCP, and FileZilla.

Core Strengths: Excellent troubleshooting, analytical, problem classification, root cause diagnosis, and communication skills