We're Hiring: Managed IT Services Level 1 TechnicianLocation: Southington, CT office – In Office/On-siteDepartment: IT Support TeamReports to: IT ManagerAutomated Business Solutions is proud to be recognized by Providence Business News as one of the Best Places to Work in 2025!Are You Ready to Start Your IT Career in a Fast-Paced, Supportive Environment? Summary:We are seeking a diligent, enthusiastic, and customer-focused Managed IT Services Level 1 Technician to join our growing team. This is an excellent opportunity for someone passionate about technology who is eager to learn, grow, and build a foundation in the IT field. In this role, you will support small to medium-sized businesses by resolving everyday technical issues, assisting with IT infrastructure support, and delivering exceptional client experience. You will work closely with experienced team members, gaining hands-on experience with real-world IT environments.At Automated Business Solutions, we are committed to providing outstanding service in every interaction. The ideal candidate will bring strong technical aptitude, excellent problem-solving skills, and clear, professional communication abilities.What You'll Be Doing:Provide Tier 1 remote technical support for multiple types of environmentsServe as the first point of contact for all IT-related incidents and service requestsTroubleshoot desktop operating systems (Windows 10/11), Microsoft 365 applications, and common business softwarePerform hardware diagnostics and replacement (workstations, laptops, printers, peripherals)Support basic network troubleshooting (TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi) issuesAssist with Windows Server administration tasks under senior guidanceManage Microsoft 365 users, licenses, password resets, and basic Exchange/SharePoint administrationMonitor and respond to RMM alerts (system performance, patch management, endpoint health)Deploy and maintain endpoint security solutions (AV/EDR)Install and configure workstations, printers, and network devicesMaintain accurate documentation within PSA systems and internal knowledge databasesEscalate complex incidents to Tier 2/3 technicians with detailed troubleshooting notesAccurately log, track, and resolve tickets using PSA toolsMaintain clear proactive communication with clients regarding issues status and resolutionCreate and maintain detailed documentation of client systems, configurations, and procedures to support seamless service deliveryMaintain, repair, transport, and set up computer equipment as neededMentorship from experienced technicians and opportunities to grow into a Level 2 roleOther duties as assignedWhat You Bring:1+ year of hands-on IT support experience (help desk, co-op, internship, or lab experience)CompTIA A+, Network+, or similar foundational certifications (or working toward)Experience in an MSP environment is a plusFoundational understanding of IT hardware and software installation, maintenance, and supportStrong troubleshooting and analytical skillsExcellent interpersonal and customer service skillsClear written and verbal communication skillsA proactive mindset and eagerness to learnAbility to manage multiple tasks and prioritize effectivelyAbility and desire to be part of a teamFlexibility with a positive attitudeKnowledge of Office 365 including Exchange, OneDrive, Sharepoint and TeamsKnowledge of Apple Mac Operating System and managementWillingness to learn and grow in a fast-paced environmentHands-on experience with a wide range of technologies and clientsWhat Success Looks LikeTimely and accurate ticket resolutionClear and professional client communicationProper documentation of troubleshooting stepsEscalations that are well-prepared and technically thoroughContinuous skill development and certification progressionReady to Launch Your IT Career?Send your resume and a short note about why you're excited to join us to [Insert Email or Application Link]. Let's build your future in tech together.