Job Description
$19.46 - $24.51 per hour
This position offers a $750 sign on bonus for New Ricoh team members!
Job Title: Area Customer Service Coordinator
Summary:
Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!
Roles and Responsibilities:
- Provide coverage across multiple customer sites, ensuring consistent, high-quality service delivery and operational support based on each client’s unique needs.
- Deliver on-site business services, including but not limited to:
- Mail and print services
- Hospitality support
- Reception/front desk coverage
- Shipping and receiving
- Courier coordination
- Printer fleet management
- Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
- Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
- Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
- Bring energy and professionalism to every interaction by embracing a service-first mindset, maintaining authenticity, and building positive customer relationships.
- Demonstrate adaptability and accountability by confidently taking on new challenges and consistently delivering exceptional service.
- Monthly Stipend – $260:
A monthly stipend of $260 is provided to support the requirements of this role, which involves regular travel between multiple client locations and the ability to respond flexibly to operational and customer needs across a geographically diverse service area. This stipend is intended to help offset incidental expenses associated with maintaining a consistent onsite presence, delivering high-quality service, and supporting clients across multiple locations in a timely and responsive manner.
- Business Travel Reimbursement: Employees are reimbursed for business mileage at the current IRS-approved mileage rate when traveling for company business beyond their normal commute to and from their primary work location. Reimbursement is also provided for approved business-related parking fees and tolls incurred while performing job responsibilities. This benefit is designed to support employees who travel as part of their role and ensures that eligible business travel expenses are covered in accordance with company policy.
Qualifications Must Have:
- High school diploma with at least 12 months of relevant work experience.
- Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40–50-mile radius.
- Shifts are between 7am-7pm with possible overtime including weekends based on geographical locations.
- This role requires regular use of a personal vehicle. Employees must maintain a valid driver’s license and automobile insurance that meets or exceeds company-required coverage levels.
- Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.
- Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.
Qualifications Nice to Have:
- Additional education beyond high school is encouraged.
- Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
- Demonstrated with prior experience in customer service or related fields.
- Commitment to personal growth and accountability through ongoing education and development opportunities.
In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.
Numbers & Facts
| Location | Albuquerque, New Mexico |
| Industry | Other/Not Classified |
| Salary | $19.46–$24.51 |
| Company Size | 10,000 employees or more |
| Year Founded | 1955 |
| Website | http://www.ricoh.com/ |
About Company
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Skills
- Auto Insuranceunmatched
- Best Practicesunmatched
- Business Servicesunmatched
- Communication Skillsunmatched
- Computer Operationsunmatched
- Continuous Improvementunmatched
- Corporate Policiesunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Driver's Licenseunmatched
- Fleet Managementunmatched
- High School Diplomaunmatched
- Lift/Move 50 Poundsunmatched
- Mail Servicesunmatched
- Maintain Complianceunmatched
- Microsoft Officeunmatched
- On Site Supportunmatched
- Operational Supportunmatched
- Operationsunmatched
- Operations Processesunmatched
- Organizational Skillsunmatched
- Printersunmatched
- Process Improvementunmatched
- Reimbursementunmatched
- Secondary Schoolunmatched
- Service Deliveryunmatched
- Shipping/Receivingunmatched
- Time Managementunmatched
- Willing to Travelunmatched
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