Managed Services - Data Center Hands & Feet Support - Specialist

Job Title

Managed Services Specialist

Job Description & Summary

At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance. Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity. You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

The Opportunity

As part of the Managed Services team, you will provide essential hands-on support for data center operations. As a Specialist, you will deliver specialized technical knowledge, executing precise tasks and conducting thorough analyzes to secure seamless operations and support for specific projects. This role offers the chance to work with advanced technology and collaborate with cross-functional teams, making a significant impact in a fast-paced environment.

Responsibilities

- Provide hands-on support for data center operations

- Deliver specialized technical knowledge for seamless service delivery

- Execute thorough tasks and perform meticulous analyzes

- Collaborate with cross-functional teams on various projects

- Utilize advanced technology to enhance operational productivity

- Confirm compliance with industry standards and guidelines

- Contribute to continuous improvement initiatives within the team

- Adapt to a fast-paced environment while maintaining quality results

What You Must Have

- Bachelor's Degree

- At least 4 years of experience

- CompTIA A+, Server +, or equivalent ITIL Foundation

What Sets You Apart

- Bachelor's Degree in Engineering, Information Technology, Computer Science preferred

- Demonstrating abilities in structured cabling execution

- Performing rack and stack of servers and network devices

- Providing remote hands support for troubleshooting

- Conducting physical checks on power status and link indicators

- Executing FRU swaps such as disks and memory

- Coordinating with cross-functional teams

- Supporting 24x7 operations as required

Travel Requirements

Up to 60%

Salary and Benefits

The salary range for this position is: $44,200 - $91,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.