Managed Services Engineer - Mobile Access Management

The Mobile Access Management Managed Services Engineer is responsible for supporting implementation and leading the ongoing administration and optimization of Imprivata Mobile Access Management solutions in cloud-hosted and customer on-premises environments. The role performs technical and workflow analysis, implementation planning, hands-on configuration, and proactive customer guidance through technical changes to maximize adoption, security, operational efficiency, and customer value.

The engineer provides ongoing project planning, communications, consultative guidance, and support for customer requests, including occasional on-call support outside regular business hours. The engineer serves as the voice of the customer, advocating for customer needs, feedback, and priorities across internal teams to improve service delivery and product outcomes.

This position provides technical leadership and subject-matter expertise, supports team training and new service offerings, and leads complex strategic customer engagements.

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent relevant work experience.
• 5+ years of software-industry experience implementing enterprise software packages or custom systems.
• 3+ years of experience implementing and administering MDM/UEM solutions, such as VMware Workspace ONE, Microsoft Intune, Jamf Pro, or Ivanti Neurons (MobileIron); relevant product certifications preferred.
• 3+ years of experience supporting healthcare customers and clinical users.
• Experience with enterprise mobile device management, including iOS, Android, Apple Business Manager, Automated Device Enrollment (DEP), device supervision, mobile application deployment, AppConfig, configuration profiles, and evaluating mobile OS releases for compatibility.
• Experience with SaaS integrations, REST APIs, identity management, single sign-on (SSO), bulk operations, and API-level troubleshooting; scripting experience is a plus.
• Working knowledge of networking and security fundamentals, including TCP/IP, DNS, HTTP, SSL/TLS, and certificate administration.
• Familiarity with Microsoft Azure, Microsoft 365, and support CRM platforms (Salesforce preferred).
• Strong communication, presentation, organization, analytical, and problem-solving skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience managing technical engagements, including estimating work, planning projects, tracking progress, communicating status, and delivering high-quality customer outcomes.
• Ability to build relationships, influence stakeholders at all organizational levels, and effectively manage competing priorities in complex customer environments.
• Ability to travel to onsite meetings as needed up to 25%

This position offers a total compensation range of $124,000.00 - $134,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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