Managed Services Manager - Journeyman

ECS Federal LLC

Washington, DC

JOB DETAILS
SKILLS
Configuration Management, Continuous Improvement, Emergency Response, Government Reporting, Incident Management, Information Technology & Information Systems, Internet Security, Maintain Compliance, Military/DoD Standards, Network Administration/Management, Network Monitoring, Network Operations Center, Operational Support, Operations Management, Operations Processes, Performance Analysis, Performance Metrics, Procedure Implementation, Process Improvement, Risk Management Framework (RMF), Service Delivery, Service Level Agreement (SLA), Time Management, Wide Area Network (WAN)
LOCATION
Washington, DC
POSTED
19 days ago

Job Description

ECS is seeking a Managed Services Manager - Journeyman to support the Army National Guard (ARNG) in delivering comprehensive enterprise IT infrastructure and cybersecurity services.

Please Note: This position is contingent upon contract award.

The Army National Guard (ARNG) Enterprise Network Operations and Cybersecurity Support (ENOCS) program delivers comprehensive enterprise IT infrastructure, WAN, cybersecurity, and associated services to the ARNG and its mission partners. The program supports more than 120,000 users and 141,000 endpoints across approximately 2,800 sites spanning 54 states and territories, enabling Title 10 and Title 32 missions, domestic emergency response operations, mobilization readiness, and classified SIPRNet operations.

Task 4 - Enterprise Operations Support - provides 24/7/365 network monitoring, control, and management from the RCC-ARNG Network Operations Center (NOC) over classified and unclassified networks, delivering DoDIN services including data, voice, and video across the ARNG's distributed enterprise infrastructure.

Responsibilities

  • Oversee managed services operations to ensure compliance with Service Level Agreements (SLAs).
  • Coordinate effectively with vendors to maintain seamless service delivery.
  • Monitor and analyze service performance metrics to drive continuous improvement.
  • Support incident and problem management processes to minimize service disruptions.
  • Manage escalations following operational procedures to ensure timely resolution.
  • Maintain comprehensive service reporting for government stakeholders.
  • Align managed services activities with enterprise governance and configuration management standards.
  • Ensure adherence to Risk Management Framework (RMF) requirements and DoD cybersecurity standards.

About the Company

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ECS Federal LLC

ECS was founded in 2001 by experienced IT professionals with a commitment to quality processes, people and performance. Led by our Chairman, Roy Kapani, and an experienced executive leadership team, ECS provides our customers with solutions and services that support their critical needs and further mission objectives. This commitment has paved the way for expansive growth, year over year.

ECS gained market share in 2011 in the Department of Defense and Federal spaces through both organic and acquisition growth. In May, ECS completed its first strategic acquisition with the purchase of OAK Management, Inc., a leading provider of marine environmental services, ship systems engineering, maritime consulting and platform acquisition management. The OAK acquisition kicked off ECS’ intention to add tactical acquisitions as a part of its long term strategy to supplement and expand upon organic growth and to build enterprise value. ECS closed out 2011 with the acquisition of Paradigm Technologies, Inc. The Paradigm transaction added approximately 200 employees to ECS’ existing 900+ employees. Paradigm also added new Defense clients for ECS, including the Missile Defense Agency, the Navy’s Program Executive Officer for Integrated Warfare Systems, the United States Marine Corps, and the U.S. Marshals Service.

In 2012, ECS completed the acquisition of iLuMinA Solutions, Inc. iLuMinA brings large-scale Enterprise Resource Planning (ERP) software implementation and infrastructure design and development to ECS’ expanding capabilities.

ECS will continue to invest in corporate infrastructure and quality processes as we grow and enhance our ability to offer professional excellence to both our customers and our employees.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.ecs-federal.com/