Position Title: Managed Services Infrastructure Technician
Role Overview:
As a Managed Services Infrastructure Technician, you'll be instrumental in implementing, optimizing, and troubleshooting cutting-edge network and IT infrastructure solutions for our clients. Operating in a dynamic environment, you'll ensure seamless service delivery through agile methodologies and meticulous attention to detail. From in-house configuration to on-site support, your expertise will drive client satisfaction and operational excellence. The Technician will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Your responsibilities will encompass managing and supporting a variety of common devices and items, including:
- Route/Switch
- Firewall/VPN
- Wireless
- Wire/Cable Management
- Cybersecurity Best Practices and Implementations
Additionally, you'll collaborate with leading vendors such as Cisco, Meraki, Palo Alto, and Fortinet to leverage their technologies and deliver state-of-the-art solutions for our clients.
Key Responsibilities:
- Evaluate client systems for optimization and upgrades.
- Deliver agile network services, encompassing in-house, remote, and on-site support.
- Provide comprehensive support for routers, switches, firewalls, and wireless devices.
- Collaborate with engineers to stage and deploy equipment, ensuring seamless integration.
- Conduct precise infrastructure installations, including robust wire management solutions.
- Execute and validate backup procedures to maintain data integrity.
- Document network configurations and setups with clarity and precision.
Qualifications:
- Associates or higher degree preferred.
- Possession of Cisco certifications such as CCNA and CCNP is highly desirable.
- Minimum of 2 years of experience as an IT/Managed Services technician or equivalent work experience.
Work Environment:
Experience a dynamic blend of office and field work, adapting to the evolving needs of our clients.
Additional Requirements:
- Embrace regional travel opportunities to support our diverse client base.
- Be flexible to accommodate occasional after-hours or overtime shifts.
- Participate in an on-call rotation to provide timely support and resolution for critical issues outside of regular business hours.
Desired Attributes:
- Exceptional communication skills, capable of articulating technical concepts clearly and effectively to both technical and non-technical stakeholders.
- Profound understanding of modern IP infrastructure elements, including network security, cloud-based networking, and enterprise design principles.
- Familiarity with ISP transport technologies and contemporary network architecture concepts, enabling effective collaboration with network engineers and architects in designing robust and scalable network solutions.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Long term disability
- Paid time off
- Vision insurance
Note: This job description reflects our commitment to staying at the forefront of technological innovation and may evolve to meet the dynamic demands of the industry.