Managed Services Support Administrator

The Managed Services Administrator has the technical aptitude, skills and experience to manage access control and video systems for our security integration division customers in commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This individual will have primary responsibility for supporting hosted and managed access accounts and will work in the office, including occasional overtime or weekend work as needed to support nationwide and international customers. Training customers, managing day to day adds/changes, and troubleshooting issues remotely will be key responsibilities.

Essential Functions

Provide customer support for managed and hosted access control systemsProvide remote support to field technicians during commissioning and serviceReview system implementation with customers and ensure compliance with customer requirementsCommunicate issues with Installation and/or Service teams as necessaryComplete work orders, recording time and materials uses accuratelyProvide administration of Acre Feenics access control software for hosted and managed access control customers

Minimum Qualifications

Minimum have 5 years of experience administering access control software such as Acre Feenics and Honeywell Pro-WatchExperience in configuring access control and surveillance systemsHigh school diploma or equivalentDue to job site and Federal contractual requirements, COVID-19 vaccination strongly preferred

Knowledge, Skills and Abilities

Demonstrated computer skills including an understanding of networks and topologyExcellent interpersonal skills, including external and internal communication (written and verbal)skillsDemonstrate a desire to learn the industry that C&B servesWilling and able to work a flexible schedule when required to meet our customer's needs (nights, weekends, over-night, etc.)Present oneself in a professional and neat mannerSolid organization, attention to detail and multi-tasking skillsExcellent written and verbal skill required with the ability to communicate and understand detailed instructions

Physical DemandsSpends more than 2/3 of time sitting. Spends approximately 1/3 of time walking and talking/hearing. Occasional lifting required of items 25-50 pounds.

Work EnvironmentGeneral office environment. However, may require driving to project sites. Worker is subject to occasional heavy lifting.

Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.