Management Analyst 2

Management Analyst 2

Salary

$59,345.00 - $90,211.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-52132-01020

Department

Department of Human Services

Division

HS Div Fin Plcy Op

Opening Date

06/22/2026

Closing Date

7/6/2026 11:59 PM Eastern

Job Code

01020

Position Number

00065021

Union

Non-Union

Bargaining Unit

A3

Pay Group

ST07

Bureau / Division Code

00211771

Bureau / Division

Bureau of Financial Operations - Division of Financial Policy and Operations

Worksite Address

Harrisburg Uptown Building, Suite 171

Worksite Address

2525 North 7th Street

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

Iris Torres-Jimenez

Contact Phone

717.787.0869

Contact Email

itorres-ji@pa.gov

• Description
• Benefits
• Questions

THE POSITION

Are you someone who enjoys solving problems and working with important data systems? The Bureau of Financial Operations is looking for a Management Analyst 2 who will help support key billing and reimbursement work for facilities across the state. In this role, you will review system data, fix reporting issues, and help improve the tools that support mental health and intellectual disability services. If you want to use your analytical skills in a new and meaningful way, apply today!

DESCRIPTION OF WORK

This role focuses on improving and supporting systems used in billing, reimbursement, and technical operations across Commonwealth facilities. You will help identify issues, test system changes, and assist staff statewide. As a Management Analyst 2, you will perform the following duties:

• System Analysis: Analyze electronic data processing programs and respond to technical requests to maintain smooth billing operations
• Program Testing: Conduct testing on systems and recommend needed revisions or additions
• On-Site Support: Provide on-site technical assistance and install hardware systems when needed
• Staff Training: Prepare instructions and training materials and lead training sessions for reimbursement office personnel
• Process Review: Survey staff to gather information, identify process issues, and propose ways to improve efficiency
• Financial Tasks: Post deposits to SAP, manage related documentation, and generate daily financial records

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In-office training required. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a Management Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience in technical management analysis work, and a bachelors degree; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Management Analyst 1 for one or more years full-time?

• Yes
• No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time experience in developing, analyzing, or recommending improvements in processes, methods, or procedures that are managerial rather than programmatic do you possess? (Examples of these are work methods and procedures, procurement, organizational structures, administrative policies, information technology, forms, records management, and the use of space equipment and facilities)

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much graduate coursework have you completed in law, management, administration, statistics, industrial engineering, or related fields? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 or more credits
• Less than 30 credits
• None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

07

WORK BEHAVIOR 1 - LEADING PROJECT GROUPS

Conducts meetings, work groups, and project assessment activities. Facilitates the identification of current conditions, strengths, weaknesses, opportunities, and challenges and provides instruction and coaching to participants in the development and implementation of policy, process, or program changes. Monitors progress and provides feedback and guidance on instituting new work methods, policies, procedures, and program functions to improve the organization.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience conducting and facilitating meetings, work groups, or project assessment activities. I was responsible for designing agendas, setting expectations, and controlling the overall flow of the activities and setting and explaining ground rules, timeframes, and overall goals.
• B. I have experience conducting and facilitating portions of meetings, work groups, or project assessment activities. Someone else was responsible for designing agendas, setting expectations and controlling the overall flow of the activities and setting and explaining ground rules, timeframes, and overall goals.
• C. I have successfully completed college-level coursework related to project management, education, adult learning, public speaking, or organizational psychology.
• D. I have NO experience or coursework related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The actual duties you performed related to leading project groups.
• Your level of responsibility.

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

10

WORK BEHAVIOR 2 - ANALYZING INFORMATION

Analyzes processes and data regarding policies, processes, procedures, and organizational structures. Develops conclusions and recommendations for improvements and program/project planning.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience analyzing processes and data regarding policies, processes, procedures, and organizational structures. I was responsible for developing conclusions and providing recommendations for improvements and program/project planning.
• B. I have experience analyzing processes and data regarding policies, processes, procedures, and organizational structures. I was responsible for developing conclusions; however, someone else made recommendations for improvements and program/project planning based on my conclusions.
• C. I have successfully completed college-level coursework related to data analysis, organizational program development, or statistics.
• D. I have NO experience or coursework related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The actual duties you performed related to analyzing information.
• Your level of responsibility.

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

13

WORK BEHAVIOR 3 - PROGRAM EVALUATION

Evaluates work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Recommends and provides guidance and tools for implementing new or updated work processes, rules, policies, and procedures to create a more efficient and effective organization.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. I was responsible for developing tools such as plans of action or process maps and providing recommendations and guidance for implementing new or updated work processes, rules, policies, and procedures.
• B. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. I was responsible for providing recommendations to create a more efficient and effective organization; however, someone else developed tools and provided guidance for implementing new or updated work processes, rules, policies, and procedures.
• C. I have successfully completed college-level coursework related to program evaluation, evaluation theory, design, and methods, program analysis, or project monitoring and evaluation.
• D. I have NO experience or coursework related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The actual duties you performed related to program evaluation.
• Your level of responsibility.

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

16

WORK BEHAVIOR 4 - WRITTEN COMMUNICATION

Prepares written reports regarding study findings and other information as needed. Reviews and revises guidance documents, tools and templates, organizational, and other instructional materials. Coordinates internal and external document review, printing, and distribution when necessary.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience preparing written materials such as study findings, guidance documents, tools and templates, organizational, and other instructional materials. I was responsible for the final documents that conveyed customized information to the intended recipients.
• B. I have experience preparing written materials such as study findings, guidance documents, tools and templates, organizational, and other instructional materials. I was responsible for a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
• C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
• D. I have NO experience or coursework related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The actual duties you performed related to written communication.
• Your level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

19

WORK BEHAVIOR 5 - RESEARCH

Conducts research by gathering, analyzing, and interpreting information related to the assessment and development of policies, processes, and procedures. Researches and coordinates information from other personnel and program areas to prepare for projects and reports as needed.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience researching records and files for various projects and reports, gaining information through interviews and discussions with customers, partners, and stakeholders. When given a topic, I was responsible for compiling all available information from a variety of data sources and determining if the information was relevant to the project.
• B. I have experience researching records and files for various projects and reports, gaining information through interviews and discussions with customers, partners, and stakeholders. When given a topic, I was responsible for compiling all available information from a variety of data sources; however, someone else determined if the information was relevant to the project.
• C. I have successfully completed college-level coursework related to research methods, research design and analysis, or data collection.
• D. I have NO experience or coursework related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The actual duties you performed related to research.
• Your level of responsibility.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov