Management Analyst II

Management Analyst II

Salary

$56,900.48 - $65,294.61 Annually

Location

810 Union Street, Norfolk, VA

Job Type

Permanent Full-time

Job Number

14108

Department

City Planning

Division

Planning

Opening Date

05/18/2026

Closing Date

5/28/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The Department of City Planning ensures the highest quality of life for present and future generations by providing excellent planning and enforcement services emphasizing the development of safe, healthy and fun communities where people choose to live, work and play.

The position is responsible for supporting departmental operations through comprehensive administrative coordination, system management, and records oversight. This role ensures the efficient functioning of the City's permitting system, facilitates interdepartmental communication, and provides essential support for projects, programs, and public information requests.

Essential Functions

Essential functions include but are not limited to:

• Manage the City's permitting system built on a Salesforce Platform by coordinating system development. Serves as a super admin for internal users (password resets, troubleshooting issues as they arise, putting in maintenance cases to the vendor, etc.). Serves as liaison for system needs such as building reports, letter templates and small system changes.
• Coordinates departmental response to FOIA requests, including providing information on permits and inspections, as requested.
• Solicits the assistance of various city personnel and consultants to accomplish project objectives, provide analysis, and develop documents consistent with project plans.
• Assist other staff with special projects, program issues and data management.
• Management of all records both digital and physical for the department.
• Maintain and supervise revenue activities for the department, including yearly budgeting activities.
• Performs administrative duties by answering telephone calls, maintaining files, ordering supplies, and other financial duties as assigned.
• Maintain the absolute confidentiality of all records and information.
• Additional responsibilities as required in a complex and changing work environment.

Knowledge, Skills, Abilities & Other Characteristics:

• Excellent interpersonal skills
• Solution oriented
• Self-motivated
• Honest and professional
• Salesforce experience a plus.
• Proficient in Microsoft Suite and advanced Excel skills.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelors degree or equivalent.

Required:

• Three years experience in data analysis or related field, or an equivalent combination of education and experience.

Additional Information & Requirements

• Valid Drivers License required.

Work Schedule:

• Monday thru Friday, 8:00 am to 4:30 pm

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed.

• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

04

How many years of experience do you have in data analytics or a related field?

• Less than 3 years
• 3-4 years
• 4-5 years
• 5 years or more

05

Do you possess a bachelor's degree or above in Business Administration or a related field?

• Yes
• No

06

Do you possess experience in Records Management?

• Yes
• No

07

Please describe your experience in Records Management.

08

Please indicate which systems you posses experience in (select all that apply):

• Salesforce
• Clariti
• Permitting Software
• None of the above

09

If so, please describe your experience with the systems. If none, type n/a.

10

The hiring range for this position is $56,900.48-$65,294.61. Does this align with your expectations?

• Yes
• No

11

Do you have a valid drivers license?

• Yes
• No

12

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes
• No

13

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

14

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

15

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk