Management Analyst

Acuity is seeking a highly capable Management Analyst to support a fast-paced DHS mission environment. This role partners with stakeholders to streamline processes, advance data and reporting capabilities, and guide technology and system improvements across a diverse portfolio of programs.

• Partner with senior stakeholders to elicit, document, and clarify business, data, and system requirements.
• Support process improvement efforts, organizational design updates, and technology modernization planning.
• Translate mission needs into actionable recommendations for system enhancements, reporting, and data management.
• Prepare analysis, dashboards, and reports using data from multiple program systems.
• Support lifecycle activities including planning, deployment, training, communications, and transition to O&M.
• Manage task tracking and documentation using tools such as Jira
• Evaluate UI/UX needs and provide input to improve user experience for new and evolving systems.
• Coordinate cloud-related work and cross-platform activities involving ServiceNow, Salesforce, AWS, or Azure.
• Lead or support change management activities to drive user adoption and readiness.
• Maintain knowledge bases, mailbox triage, and user-support processes following system deployments.
• Contribute to the development of best practices, training products, and customer support materials.

Experience:

• 10+ years of experience supporting federal programs across business analysis, process improvement, system lifecycle activities, or mission-focused technology projects.
• Demonstrated ability to build strong relationships with senior government stakeholders and drive consensus across complex initiatives.
• Hands-on experience working within DHS or other federal agencies, with a solid understanding of federal consulting environments.
• Proven ability to translate business needs into clear requirements, documentation, and actionable recommendations.
• Strong written, verbal, and visual communication skills, including the ability to brief leadership and produce high-quality deliverables.
• Effective facilitation, collaboration, and interpersonal skills to work across diverse functional and technical teams.
• US citizen with the ability to obtain and maintain a government security clearance.

About Acuity:

Acuity, Inc. is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal’s Best Places to Work and SmartCEO Corporate Culture awards.

Why Choose Acuity?

• Innovative Excellence: Recognized by The Washington Post's "Top Workplaces" and a nine-time recipient of the Washington Business Journal's "Best Places to Work," Acuity fosters an environment where innovation thrives and employees flourish.
• Competitive Compensation: We value our employees and show it through highly competitive compensation and benefits packages.
• Personal Growth: Your potential isn't just recognized at Acuity, it's actively cultivated. With tailored training, mentorship, and cutting-edge resources, we empower you to thrive personally and professionally.
• Recognition and Visibility: Stand out in a competitive industry with Acuity's exceptional customer feedback and robust opportunity channels.
• Collaborative Culture: At Acuity, teamwork isn't just a buzzword – it's the cornerstone of our success. Encouragement and support fuel our collaborative culture, where every voice matters.
• Diversity and Inclusion: Diversity isn't just a checkbox – it's who we are. At Acuity, we pride ourselves on recruiting and maintaining a workforce that celebrates diversity and treats every employee with dignity and respect.

Join Acuity, where your talents are valued, your growth is nurtured, and your impact is amplified. Together, let's shape the future of digital strategy and technology consulting.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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