Management Analyst

Veterans Health Administration

Togus, ME

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JOB DETAILS

SALARY

$76,463–$118,204 Per Year

SKILLS

Administrative Management, Analysis Skills, Auditing, Benchmarking, Budget Management, Compensation and Benefits, Conduct Studies, Customer Support/Service, Data Analysis, Data Collection, Detail Oriented, Interpersonal Skills, Leadership, Metrics, Microsoft Visual Basic for Applications (VBA), Negotiation Skills, Operational Audit, Physical Demands, Policy Development, Policy Evaluation, Presentation/Verbal Skills, Procedure Development, Process Development, Process Improvement, Program Evaluation, Qualitative Analysis, Quantitative Analysis, Reporting Skills, Resource Management, Sales Closing Skills, Statistical Programming Languages, Statistics, Team Player, Trend Analysis, United States Citizen, Veterans Benefits, Visual Programming

LOCATION

Togus, ME

POSTED

Today

Management Analyst The Veterans Benefits Administration was seeking Management Analysts for the Northeast District Office. This position provides District leadership with expert, objective information for decisions on program operations, including analytical, planning, evaluative, advisory, audit, workload, reporting, and process improvement work across VBA Regional Offices within the Northeast District. Agency: Veterans Benefits Administration Office: Northeast District Office (NED) Location: Hartford, CT; Washington, DC; Wilmington, DE; Chicago, IL; Indianapolis, IN; Boston, MA; Baltimore, MD; Togus, ME; Detroit, MI; Saint Louis, MO; Manchester, NH; Newark, NJ; Buffalo, NY; New York, NY; Cleveland, OH; Philadelphia, PA; Pittsburgh, PA; Providence, RI; White River Junction, VT; or Milwaukee, WI Vacancies: 2 Salary: $76,463 - $118,204 per year Salary Note: Salary listed is from the base schedule. Locality pay is determined based on duty station. Pay Scale & Grade: GS-12 to GS-13 Promotion Potential: GS-13 Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm Central Standard Time Compressed/Flexible: Not available Appointment Type: Permanent Telework: Not available Remote/Virtual: Not available Travel Required: 25% or less Relocation Expenses: Not reimbursed Relocation/Recruitment Incentives: Not authorized Drug Test: Not required Security Clearance: Other Position Sensitivity/Risk: Noncritical-Sensitive / Moderate Risk Background Check: Suitability/Fitness required Financial Disclosure: Not required Federal Service: Competitive Service Union Representation: No Supervisory Status: No Position Description: GS-12: 41302A; GS-13: 41301A Key Responsibilities: Provide Northeast District management with expert, objective information for decisions on program operations. Review, analyze, and evaluate reports and statistics to advise on trends, out-of-line situations, and anticipated needs. Conduct management audits, surveys, and systematic reviews of operations. Evaluate whether established policies, practices, and procedures are effectively implemented. Assemble workload data, work measurement data, and work program data. Support development of budget estimates, resource allocations, and other District needs. Prepare written reports with findings and recommendations for District Management. Review documents, reports, and applications for omissions and inconsistencies. Ensure data entry is complete and accurate. Prepare graphs, charts, and other visual displays showing program information and statistics. Support training, management briefings, and information dissemination activities within and outside Regional Offices. At the GS-12 level, perform developmental assignments with closer supervision and progressively increasing complexity toward GS-13 full performance. Basic Conditions of Employment: Must be a U.S. Citizen. Must meet all requirements by the closing date of the announcement. Must meet time-in-grade requirements if currently a federal GS employee. Selective Service registration is required for males born after December 31, 1959. Subject to background/security investigation. Must complete an online onboarding process. Acceptable identification is required for pre-employment verification. Effective May 7, 2025, driver's licenses or state-issued IDs that are not REAL ID compliant cannot be used as acceptable identification for employment. Selected applicant may be required to serve a one-year probationary period. Eligibility: This announcement was open only to permanent Veterans Benefits Administration employees in the Northeast District. Eligible applicants had to be currently assigned to one of the following Regional Offices: Baltimore, Boston, Buffalo, Chicago, Cleveland, Detroit, Hartford, Indianapolis, Manchester, Milwaukee, New York, Newark, Philadelphia, Pittsburgh, Providence, St. Louis, Togus, Washington, DC, White River Junction, or Wilmington. Current or former Department of Veterans Affairs employees who were CTAP eligible were also eligible. One duty location was expected to be in St. Louis, MO, and one duty station within the Northeast District. Applicants were required to submit appropriate SF-50 documentation to verify status, time-in-grade, and eligibility. Time-in-Grade Requirements: GS-12: Must have served 52 weeks at the GS-11 level. GS-13: Must have served 52 weeks at the GS-12 level. If the most recent SF-50 does not clearly show one year of time-in-grade, an additional SF-50 showing time-in-grade eligibility must be submitted. Current VBA employees outside the commuting area seeking reassignment or change to lower grade had to currently hold GS-12 or higher, with current position promotion potential of at least GS-12. GS-12 Qualification Requirements: Must have one year of specialized experience equivalent to at least the GS-11 grade level. Specialized experience includes applying quantitative and qualitative techniques to analyze, evaluate, and measure effectiveness and efficiency of VBA field operations. Experience may include collecting and organizing program or operational data. Experience may include performing basic quantitative and qualitative analysis using statistical and analytical techniques. Experience may include assisting in preparation of evaluation metrics to measure effectiveness and efficiency of field or organizational operations. Experience may include supporting identification of process bottlenecks through data gathering and review. Experience may include participating in development of recommendations to improve program outcomes. Experience may include compiling analysis results into reports and presentations for management review. There is no educational substitution for the GS-12 level. GS-13 Qualification Requirements: Must have one year of specialized experience equivalent to at least the GS-12 grade level. Specialized experience includes applying quantitative and qualitative techniques to analyze, evaluate, and measure effectiveness and efficiency of VBA field operations. Experience includes conducting studies, analyzing results, and making recommendations related to program operations. Experience includes independently collecting, organizing, and interpreting quantitative and qualitative data using statistical and analytical methods. Experience includes using software tools to generate and present quantitative analysis and reports. Experience includes designing and applying evaluation metrics and benchmarks to assess program or field operations. Experience includes identifying operational bottlenecks and inefficiencies through comprehensive data analysis. Experience includes developing and implementing data-driven recommendations to improve processes and outcomes. Experience includes preparing clear presentations, formal written reports, and actionable recommendations for management and stakeholders. There is no educational substitution for the GS-13 level. Education: There is no educational substitution for either the GS-12 or GS-13 level. Education must be from an institution recognized by the U.S. Department of Education if used for any applicable qualification documentation. Foreign education must be supported by a certificate of foreign equivalency if used to meet qualification requirements. Physical Requirements: Work is mostly sedentary. Employee typically sits comfortably to perform the work. Some walking, standing, bending, and carrying of light items such as papers or books may be required. Evaluation Criteria: Applicants were evaluated based on application materials, questionnaire responses, and required assessments. Competencies assessed included accountability, attention to detail, customer service, decision making, flexibility, influencing/negotiating, integrity/honesty, interpersonal skills, learning, reading comprehension, reasoning, self-management, stress tolerance, teamwork, organizational awareness, managing and organizing information, analytic reasoning, oral communication, and written communication. USA Hire assessments were required if assigned. Applicants who failed to complete required assessments or scored below the required cut score were not considered. Reasonable accommodation could be requested for USA Hire assessments before beginning the assessment. Required Documents: Resume limited to two pages, detailing specialized experience and competencies related to the position. Resume must include start and end dates by month and year for each position. Federal positions listed on the resume should include grade level. Most recent non-award SF-50 showing proof of status, position title, series, grade, step, salary, tenure, and type of service. SF-50 showing when the applicant entered the highest grade to verify time-in-grade requirements. Most recent performance appraisal, if applicable. Award SF-50s, if applicable. CTAP documentation, if applicable, including RIF notice, SF-50 showing VA employee status, and performance appraisal. Documentation supporting non-competitive eligibility, if applicable. Transcript, if applicable for any supporting qualification documentation. Additional supporting documents as applicable. Benefits: Comprehensive federal benefits package. Eligibility for benefits depends on appointment type and work schedule. Federal employees may have access to health insurance, retirement benefits, paid leave, and other federal benefits. Application Deadline: June 29, 2026 at 11:59 p.m. ET Status: Closed; reviewing applications This announcement for Management Analyst positions within the Veterans Benefits Administration Northeast District Office closed on June 29, 2026. Applications are currently listed as being reviewed.5c143e31-5e48-4549-b638-05792d185386

About the Company

Veterans Health Administration

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