Management Assistant-Public Safety Dispatch

Management Assistant-Public Safety Dispatch

Salary

$69,035.20 - $97,136.00 Annually

Location

City of Reno, NV

Job Type

Full-Time Regular

Job Number

534026PSD

Department

Public Safety Dispatch

Opening Date

08/06/2026

Closing Date

8/23/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

Join the team that supports those who answer the call when our community needs help most. The Public Safety Dispatch Department is seeking a highly organized and proactive Management Assistant to serve as the administrative hub of its operations. Working from the Washoe County Emergency Management building located at 5195 Spectrum Blvd, you will provide a wide range of administrative, financial, and office management support to a fast-paced, 24/7 emergency communications environment. Because of the sensitive nature of this work, the selected candidate must successfully complete a comprehensive background investigation and pre-employment drug screening.

We currently have one anticipated vacancy in the Public Safety Dispatch Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is an open competitive opportunity for all qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

• Serve in the capacity of an office manager for assigned department, independently planning, administering, and coordinating administrative support functions and services.
• Plan, direct, coordinate, and review assigned activities and operations of the department including assigned administrative support, technical, and/or programmatic service areas; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems; recommend improvements in work flow, procedures, and use of equipment and forms; implement improvements as approved.
• Participate in the selection, training, and evaluation of assigned administrative support personnel; provide or coordinate staff training; work with employees to correct deficiencies; recommend discipline and termination procedures.
• Perform a variety of technical, programmatic, administrative, advanced clerical, and routine staff and analytical duties requiring the application of specific program knowledge and administrative skills in support of a City department, division, program, or function; assume responsibility for specific program area duties; provides assistance in administrative and operating programs as assigned.
• Conduct research; prepare, revise, and implement various administrative policies, procedures, rules, and regulations in accordance with sound organizational practices; develop and revise office forms and report formats; establish procedural manual for clerical and administrative support services for assigned areas.
• Conduct administrative and/or management studies relating to the activities and operation of the assigned department, office, or program area; conduct the more routine surveys, research, and statistical analysis on administrative, fiscal, and operational issues; collect, compile, and analyze information from various sources on a variety of specialized topics related to programs administered by the position or by management staff; write reports that present and interpret data, identify alternatives, and make and justify recommendations.
• Provide staff assistance to management staff; participate on and provide staff support to a variety of committees and boards; prepare and present staff reports and other correspondence as appropriate and necessary; relieve management staff of administrative work including investigating and answering complaints and providing assistance in resolving operational and administrative problems.
• Participate in planning, coordinating, implementing, promoting, and overseeing assigned programs, projects, and initiatives; participate in the development and implementation of program goals, objectives, policies, procedures, and priorities; participate in the development and implementation of strategies for the achievement of these goals.
• Participate in the identification, planning, development, and implementation of new and/or modified programs that would promote and enhance the mission, goals, and objectives of the City; perform the necessary research and analysis to justify the appropriateness of implementing the proposed program/project; prepare presentation materials and background documentation; participates in monitoring project success using appropriate tracking and feedback systems.
• Provide assistance in resolving operational and administration problems; identify problem areas and issues; conduct research to find alternative solutions; make recommendations; assist in implementation of recommendations.
• Assist in researching, negotiating, and monitoring assigned contracts and agreements with outside suppliers, service providers, leasing agents, and others; ensure work is performed in compliance with contracts and agreements.
• Serve as primary contact and liaison for assigned functions and programs with other City departments and staff, the general public, and outside agencies and organizations; negotiate and resolve sensitive and controversial issues; explain, justify, and defend programs, policies, and activities.
• Coordinate assigned services and program/project activities with those of other City programs, functions, departments and staff, boards, committees, and task forces as well as external agencies, groups, and the general public to ensure effective cooperation consistent with optimal efficiency, effectiveness, and economy; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment; participate in representing the assigned area to public and private groups, organizations, and other City groups.
• Assist with the budget development process and budget monitoring activities; provide assistance in the development of assigned budget; collect and analyze financial data; review and analyze budget requests and budget changes; make recommendations and obtain final approval for changes; create data tracking and reporting systems; monitor monthly status.
• Perform related duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.*

Education:

A Bachelors degree from an accredited college or university with major coursework in public administration, business administration, or a related field.

• Each year of additional relevant work experience will substitute for one year of the education requirement.

Experience:

One year of administrative and/or programmatic support experience. One year of research, administrative support or analytical experience, preferably in public administration, is desirable.

Requirements of the Position:

Must successfully complete a background investigation meeting the standards required for Public Safety Dispatch personnel which may include fingerprinting, criminal history review, and other suitability assessments necessary for access to Public Safety Dispatch facilities and systems.

Bilingual candidates are strongly encouraged to apply.

Supplemental Information

To Apply:

Please submit your completed application and all additional information/documentation requested online at https://www.governmentjobs.com/careers/reno by August 23rd, 2026 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Application Preparation:

A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Written Skills Test and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows:

Written Skills Test = 70%

Training & Experience Evaluation (T&E) = 30%

Employee Personality Profile = Informational purposes only

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on August 23, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Subject area(s) that may be included on the online written skills test include:

Data Entry

Proofreading

Spelling

Customer Service

Training and Experience Evaluation (T&E) Details:

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven't opted in before, the option will appear before you submit your application. If you've previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Contact Information:

Reports (Rule XV, Section 2)

Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information including phone number, email, and mailing address.

Employee/Veteran Preference in the Event of Tie Scores:

Open Competitive Examination (Rule VII, Section 7):

In the event of tie scores, candidates will be provided a rank preference in the following order:

• City of Reno classified employees who are veterans
• City of Reno classified employees who are not veterans
• City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Appointment and Certification:

Appointments to positions in the Citys Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a persons rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period:

Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use this Health and Welfare Benefit Link to learn more about the City of Renos great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting.

All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position.

By checking "I understand", you certify that you have read and agree to the above statement.

• I understand

02

Which of the following best describes your highest level of qualifying education?

• High school diploma or equivalent
• One year (30 semester/45 quarter hours) of college level coursework in Public Administration or Business Administration
• One year (30 semester/45 quarter hours) of college level coursework in a closely related field
• Two years (60 semester/90 quarter hours) of college level coursework in Public Administration or Business Administration
• Two years (60 semester/90 quarter hours) of college level coursework in a closely related field
• Three years (90 semester/135 quarter hours) of college level coursework in Public Administration or Business Administration
• Three years (90 semester/135 quarter hours) of college level coursework in a closely related field
• Four years (120 semester/180 quarter hours) or more of college level coursework in Public Administration or Business Administration
• Four years (120 semester/180 quarter hours) or more of college level coursework in a closely related field
• None of the above

03

Only answer this question if your course work is in another closely related field to this position.

How has your course work prepared you to perform the work of this position?

04

In order for your education to be considered in meeting the minimum qualifications and/or to get credit for your education as part of the assessment process, you must attach a copy of your diploma or unofficial transcripts to your application.

Applications submitted without this required documentation will still be considered but without regard to attained education and may be rejected if the required relevant work experience is not apparent.

Have you attached verifiable documentation in the form of a college diploma or unofficial transcripts to your application?

• Yes
• No

05

Which of the following best describes your qualifying paid work experience?

• I have less than one year of of administrative and/or programmatic support experience.
• I have one year but less than two years of administrative and/or programmatic support experience.
• I have two years but less than three years of administrative and/or programmatic support experience.
• I have three years but less than four years of administrative and/or programmatic support experience.
• I have four years but less than five years of administrative and/or programmatic support experience.
• I have five years or more of administrative and/or programmatic support experience.

06

This is your opportunity to provide any additional details about duties you performed that may qualify toward the required experience. Only positions listed in the work experience section of your application will be considered.

For each employer where you gained qualifying experience, provide:

• The employer's name
• Your job title(s)
• Clarifying details about your duties/responsibilities you performed that demonstrate how you meet the required minimum qualifications

If the information you provide in the work experience section and response to this question does not clearly demonstrate that you meet the specific experience requirements, you will not move forward in the recruitment process.

07

Training and Experience Evaluation

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

• Yes
• No

08

Your response to the following questions are an opportunity for you to showcase your training, experience, and ideas. Any suspected use of Artificial Intelligence (AI) to generate your response, or any plagiarism in your response, may result in lower scores up to possible disqualification from the selection process.

Do you certify that your responses are your own and not generated by Artificial Intelligence (AI) or quoted from another source?

• Yes
• No

09

How many years of work experience do you have acting as a liaison with committees, boards, other departments, or outside agencies?

• I do not have any work experience in this area.
• I have less than six months.
• I have six months but less than one year.
• I have one year but less than three years.
• I have three years but less than five years.
• I have five years or more.

10

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).

11

How many years of work experience do you have processing invoices or other accounts payable functions?

• I do not have any work experience in this area.
• I have less than six months.
• I have six months but less than one year.
• I have one year but less than three years.
• I have three years but less than five years.
• I have five years or more.

12

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).

13

Describe a complex administrative or operational problem you encountered in your work. Include specific information about the problem, your role, and the outcome (responses should be 2-3 paragraphs).

14

Describe your experience managing calendars and coordinating meetings for supervisors, managers, or teams. In your response, include the types of scheduling tasks you performed (such as managing calendars, scheduling meetings, coordinating availability, arranging meeting logistics, or sending invitations), the number of individuals whose calendars you managed, and the typical size of meetings or events you coordinated. You may also include any experience scheduling recurring meetings, coordinating meetings across multiple departments or organizations, or arranging large meetings or events (responses should be 2-3 paragraphs).

15

How many years of work experience do you have maintaining a financial record system?

• I do not have any work experience in this area.
• I have less than six months.
• I have six months but less than one year.
• I have one year but less than three years.
• I have three years but less than five years.
• I have five years or more.

16

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).

Required Question

Employer City of Reno

Address PO Box 1900

Reno, Nevada, 89505

Phone (775) 334-2223

Website https://www.reno.gov/government/jobs-recruitment.php