Management Drug Therapy Coordinator - Full-Time - Day

Remote Work Capable

Essential Functions:

• Supports the Management Drug Therapy (MDT) Pharmacist with managing daily referral work queue, monitoring for new patient referrals, and collecting and documenting pre-visit information.
• Schedules, confirms, and manages new patient appointments.
• Tracks active patient panels to ensure follow-up visits are scheduled on time and aligned with care plans.
• Assists patients and providers with access to specialty medications through benefit verification, prior authorization, appeals, and patient assistance programs.
• Maintains up to date manufacturer copay or assistance card resources.
• Reviews and triages incoming medication refill requests based on established policies.
• Collaborates with providers, nurses, and other care team members in the specialty practice or pharmacy to coordinate care.
• Monitors adherence and persistence for patients receiving specialty medications; escalating to pharmacist when gaps are identified.
• Answers incoming calls and MyChart messages, responds to inquiries, and routes to the appropriate staff.
• Supports administrative tasks such as scanning, faxing, and filing.

Common Expectations:

• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.