SummarySupport performance management and improvement services for Duke University Hospital, Duke Health Raleigh Hospital, Durham Regional Hospital, and other entities within Duke University Health System. Responsibilities include managing the productivity management system, labor budgeting, productivity/process analyses, operational support to senior operational leadership, decision support, performance reporting, patient satisfaction coordination and support, and performance improvement project management.HoursDay shift Monday-Friday. Hybrid opportunity.Work performedManagement Engineering: Development and maintenance of labor standards for departmental staffing and procedural level labor standards used by Cost Accounting and Hospital Departmental Managers in costing and budgeting techniques. Provides support to leadership with productivity improvement efforts, labor variance analyses, and processes to meet productivity goals. Operational Support: Project management and analytical support for operational initiatives. Decision Support and Performance Reporting: Develop clinical analyses, coordinate improvement processes, provide ongoing decision support for clinical and patient safety efforts, routine reporting of key quality and patient safety metrics, support balanced scorecard program. Patient Satisfaction: Coordinate improvement efforts to improve patient satisfaction scores. Performance Improvement: Lead and support performance improvement teams within assigned area.Knowledge, Skills and AbilitiesStrong analytical and communication skills. Proficient computer skills, including database analysis.Level CharacteristicsLevel 2: Works under general supervision, guidance frequently provided. Interacts with internal staff and leadership. Begins to work with leadership to define priorities. Supports performance improvement work.Level 3: Works autonomously. Establishes own approaches, sets priorities, interacts with leadership, supports performance improvement work, active facilitator or improvement expert.Level 4: Works autonomously, coordinates services, provides oversight to up to two staff, consults with managers and directors for evaluations, interacts with senior leadership, coordinates performance services staff, active facilitator or improvement expert.Minimum QualificationsEducationLevel 2: Minimum of a Bachelor's degree in Industrial Engineering or related field. Master's degree desired.Level 3: Minimum of a Bachelor's degree in Industrial Engineering or related field. Master's degree desired.Level 4: Minimum of a Bachelor's degree in Industrial Engineering or related field. Master's degree desired.ExperienceLevel 2: Minimum of 4 years of PS or related experience; Master's degree can substitute two years of experience or 2 years of Duke ME I experience.Level 3: Minimum of 6 years of PS or related experience; Master's degree can substitute two years of experience.Level 4: Team Lead: minimum of 6 years of PS or related experience; Technical Lead: minimum of 6 years of PS or related experience; Master's degree or advanced training can substitute equivalence.Equal Opportunity EmployerDuke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job FunctionsEssential Physical Job Functions:Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.#J-18808-Ljbffr