Management Support Technician - Fire

Management Support Technician - Fire

Salary

$51,718.16 - $72,405.63 Annually

Location

Historic Town Hall, AZ

Job Type

Full-Time

Job Number

2026 - 3016009

Department

Fire & Medical

Division

Fire & Medical Admin

Opening Date

05/28/2026

Closing Date

6/7/2026 11:59 PM Arizona

• Description
• Benefits
• Questions

Description

IMPORTANT APPLICANT INFORMATION:

The advertised salary range provided covers the entire compensation spectrum for the position classification. The anticipated hiring range for this role is between $51,718.16 to $62,061.74 annually. Its essential to note that the actual salary offered will be determined based on several factors, including skills, qualifications, experience, education, licenses, training, and internal equity considerations.

Queen Creek's Town Council approved a 3.0% range adjustment effective 6/20/2026; the pay range for this position will be adjusted following this effective date.

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities. The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

JOB CLASSIFICATION SUMMARY

Positions assigned to this class are responsible for preparing advanced and confidential data entry and reports; setting up and attending board, committee, and/or commission meetings, taking and transcribing minutes of meetings, preparing agendas for publication, and preparing backup material for public meetings, conducting moderately complex research, preparing reports, preparing and proofing original correspondence, and performing basic accounting functions for assigned area.

DISTINGUISHING CHARACTERISTICS

This is a fully qualified, experienced level management support classification in the management support and analysis job family. Incumbent(s) performs the full range of support duties under general supervision. Classification requires solid knowledge of transactional and/or work standards for completing tasks and assignments of a varied nature. Work may vary from basic to more complex duties and issues but are generally within expected parameters.

Examples of Duties

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town's needs.Specific duties may also vary depending on departmental assignment.

Duties related to ALL assignments:

• Performs various clerical duties, utilizing standard office equipment, to include screening incoming calls; taking and transmitting messages; distributing mail; preparing and submitting timesheets; filing; making photocopies; typing; and word processing.
• Enters and processes payroll in payroll system; maintains vacation, sick balances; maintains time keeping system; responds to payroll related requests from staff;
• Prepares and maintains databases, reference manuals, written procedures files, records, correspondence, etc.
• Compiles and analyzes a variety of data and information and prepares related reports, agendas, and/or packets.
• Monitors and maintains office inventory and supply levels; prepares purchase requisitions; coordinates the procurement of supplies and/or equipment with applicable department.
• Performs basic accounting functions including cash receipting, tracking and monitoring budgets, processing accounts payables, and preparing purchase requisitions.
• Assists with monthly purchasing card reconciliation by researching and obtaining receipts and invoices.
• Prepares, processes, reviews, corrects, and closes work orders.
• Coordinates processes for division/department utilizing established guidelines.
• Monitors assigned accounts; assists with related analysis.
• Creates presentations, prepares minutes and/or public notices for meetings, special events, and/or other related situations; composes, types, and edits a variety of correspondence, reports, memoranda, and other materials.
• Conducts routine research, gathers and organizes information into a logical format, and prepares findings.
• Coordinates training, conference and travel arrangements for staff; coordinates onsite training.
• Assists with public information requests.
• Coordinates special events as assigned.
• Assists with preparations or written procedures for document imaging/scanning and schedule records retention.
• Provides support in the research, organization, implementation & completion of special projects as assigned.
• Performs related work as assigned.

In addition to ALL duties listed above, when assigned to Queen Creek Police Department:

• Provides in person customer service to the public in the Police Department lobby. While the majority of interactions are positive in nature, some customers may be uncooperative or require assistance after a traumatic experience. Customers may be angry, use foul language, or require an immediate police response. In addition, this position may require the use of a recording device.

Typical Qualifications

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:

High School Diploma or GED and 3 years of related experience; or an equivalent combination of directly related education and experience.

Special Requirements:

If assigned to Queen Creek Fire & Medical, incumbents cannot be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).

LICENSING/CERTIFICATION REQUIREMENTS

• None

KNOWLEDGE

• Basic bookkeeping principles and practices;
• Basic budgeting principles;
• Data gathering and research methods;
• Office procedures, methods, and equipment;
• Basic mathematical concepts;
• Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities;
• Applicable general laws, rules, regulations, policies and procedures related to area of assignment;
• Basic research and analysis principles and techniques;
• Customer service principles;
• Modern office procedures, methods, and equipment;
• Basic filing and recordkeeping principles and practices;
• Word processing methods;
• English language, grammar, and punctuation.

SKILLS

• Maintaining and monitoring accounting, budget, and/or bookkeeping records;
• Using computers and related software applications;
• Providing customer service;
• Performing basic mathematical calculations;
• Operating standard office equipment;
• Tabulating, recording, and balancing transactions;
• Entering data into computerized systems;
• Filing;
• Typing;
• Composing routine business correspondence;
• Performing multiple tasks simultaneously;
• Using modern office equipment;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

Supplemental Information

OVERALL PHYSICAL STRENGTH DEMANDS:

Physical Strength for this classification is indicated below with an "X"

X

Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.

Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.

Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.

PHYSICAL DEMANDS:

C

F

O

R

N

Continuously

Frequently

Occasionally

Rarely

Never

2/3 or more time

1/3 to 2/3 of time

Up to 1/3 time

< 1 hour per week

Never occurs

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Physical Demand

Brief Description

C

F

O

R

N

Standing

Communicating with co-workers, observing work site, observing work duties

X

Sitting

Desk work

X

Walking

To other departments/offices/office equipment

X

Lifting

Supplies, files

X

Carrying

Supplies, files

X

Pushing/Pulling

File draws, tables and chairs

X

Reaching

For supplies, for files

X

Handling

Paperwork

X

Fine Dexterity

Computer keyboard, telephone pad, calculator, calibrating equipment

X

Kneeling

Filing in lower drawers, retrieving items from lower shelves/ground

X

Crouching

Filing in lower drawers, retrieving items from lower shelves/ground

X

Crawling

Under equipment

X

Bending

Filing in lower drawers, retrieving items from lower shelves/ground

X

Twisting

From computer to telephone, getting inside vehicles

X

Climbing

Stairs, step stool

X

Balancing

On step stool

X

Vision

Reading, computer screen, driving

Hearing

Communicating with co-workers and public and on telephone, listening to equipment

X

Talking

Communicating with co-workers and public and on telephone

X

Foot Controls

Driving

X

Other (Specify)

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:

Insert

ENVIRONMENTAL FACTORS:

D

W

M

S

N

Daily

Several Times Per Week

Several Times Per Month

Seasonally

Never

Health & Safety Factors

D

W

M

S

N

Health & Safety Factors

D

W

M

S

N

Mechanical Hazards

X

Respiratory Hazards

X

Chemical Hazards

X

Extreme Temperatures

X

Electrical Hazards

X

Noise and Vibration

X

Fire Hazards

X

Wetness/Humidity

X

Explosives

X

Physical Hazards

X

Communicable Diseases

X

Physical Danger or Abuse

X

Other (Specify Below

PROTECTIVE EQUIPMENT REQUIRED:

None

NON-PHYSICAL DEMANDS:

C

F

O

R

N

Continuously

Frequently

Occasionally

Rarely

Never

2/3 or more time

1/3 to 2/3 of time

Up to 1/3 time

< 1 hour per week

Never occurs

Description of Non-Physical Demands

C

F

O

R

N

Time Pressure

X

Emergency Situation

X

Frequent Change of Tasks

X

Irregular Work Schedule/Overtime

X

Performing Multiple Tasks Simultaneously

X

Working Closely with Others as Part of a Team

X

Tedious or Exacting Work

X

Noisy/Distracting Environment

X

Other (Specify Below)

PRIMARY WORK LOCATION:

X

Office Environment

Warehouse

Shop

Recreation/Neighborhood Center

Vehicle

Outdoors

Combination of Office, Vehicle and Field

Other (Specify Below)

The following is a list of employment benefits offered by the Town of Queen Creek to full-time employees. The list is for informational purposes only. It does not create or connote any contractual rights or obligations. Additional details will be provided upon hire and are available in the Town of Queen Creek Employee Handbook.

Major Benefits for Full-Time Employees

(Employees choose the benefits that best meet their needs.)

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pre-tax unreimbursed medical and dependent care flexible spending accounts
• Arizona State Retirement System membership
• Short-term and Long-term disability insurance for the employee
• Town-paid basic life insurance
• Optional employee-paid employee and dependent supplemental life insurance
• Commuter life insurance for business travel and travel to and from work
• Deferred compensation plan (457) with employer match
• Retirement Health Savings Account
• Optional enrollment in Identity Protection Program
• Paid holidays, plus one floating holiday annually
• Vacation leave hours annually
• Four weeks of Paid Parental Leave
• Optional income replacement insurance
• Workers compensation insurance
• Employee assistance program; offers confidential individual/family, marriage, legal and financial counseling
• Training opportunities and continuing education opportunities, including tuition reimbursement for pre-approved programs
• Direct deposit of paychecks
• Wellness Programs with incentives

01

Each applicant must complete the supplemental questionnaire as part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. When answering supplemental questions, the information you provide must be substantiated within the application. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02

Please select your highest level of completed education:

• High School Diploma or GED
• Some college
• Associates Degree
• Bachelors Degree
• Masters Degree or Graduate Program
• Other

03

Check which best describes your full-time GENERAL OFFICE/CLERICAL work experience:

• No applicable full-time work experience
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years or more

04

In response to the previous question, provide the following information for each company/organization listed on your application pertaining to full-time GENERAL OFFICE/CLERICAL work experience: name of organization, size of organization, your job title and a brief description of duties. If none, write "N/A."

05

Check which best describes your full-time CUSTOMER SERVICE work experience:

• No applicable full-time work experience
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years or more

06

In response to the previous question, provide the following information for each company/organization listed on your application pertaining to full-time CUSTOMER SERVICE work experience: name of organization, size of organization, your job title and a brief description of duties. If none, write "N/A."

07

Do you have work experience processing payroll?

• Yes
• No

08

If you answered "yes" to the previous question, briefly describe your work experience processing payroll. Please include whether this experience is/was processing payroll in-house or through a payroll vendor.

09

Do you have experience working in the Public Sector?

• Yes
• No

10

If you answered "yes" to the previous question, provide the following information for each Public Sector organization listed on your application: name of organization, size of organization, your job title and a brief description of duties. If none, write "N/A."

11

Which best describes your level of experience using MS Word? Please note that there will be a skills assessment exercise using MS Word for candidates selected to move forward in the process.

• None
• Basic
• Intermediate
• Proficient
• Advanced

12

Which best describes your level of experience using MS Excel? Please note that there will be a skills assessment exercise using MS Excel for candidates selected to move forward in the process.

• None
• Basic
• Intermediate
• Proficient
• Advanced

13

Which best describes your level of experience using MS PowerPoint? Please note that there will be a skills assessment exercise using MS PowerPoint for candidates selected to move forward in the process.

• None
• Basic
• Intermediate
• Proficient
• Advanced

14

Please describe the attributes you have that you will use to ensure team success in a customer focused, fast paced, accuracy driven environment.

15

Briefly tell us why you are interested in working for the Town of Queen Creeks Fire & Medical Department.

Required Question

Employer Town of Queen Creek

Address 22358 S.Ellsworth Rd

Queen Creek, Arizona, 85142

Phone (480) 358-3204

Website http://www.queencreekaz.gov/Jobs