Manager, Account Management, Retail Business Services (RBS)

Retail Business Services (RBS) organization is seeking a Manager, Account Management to lead the account management organization in US VSP, responsible for the growth and development of the organization.

The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.

In this role, you will be responsible for all business and operational objectives of your Account Management team (8-10 direct reports). You'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.

If you are interested in growing brands and businesses on Amazon, then we're interested in talking to you!

Key job responsibilities

Business Growth

• Contribute to goal setting for your team to align with organizational goals.
• Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
• Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
• Implement and track metrics to record the success and quality of your team's sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Relationship Management

• Build and cultivate strong relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
• Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.

Process Excellence

• Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.

Leadership:

• Manage a team of managers (8-10 direct reports)
• Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
• Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.

Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.