Manager, Administrative Support (Transportation)

Position at New York City Transit

JOB INFORMATION:

Title:

Manager, Administrative Support

Authority:

TA, OA, MTA Bus

Department:

Regional Bus Company

Division/Unit:

Transportation

Hours:

Various

Location:

25 Jamaica Avenue

Reporting Manager (if Applicable):

Assistant General Manager, Strategic Planning & Development

Compensation:

$98,781 - $123,476 (Grade: ADC005)

POSITION SUMMARY

This position supports the Assistant General Manager of Strategic Planning and Development by performing high‑level administrative and analytical work related to budget development, monitoring, and strategic planning for the Road Operations Division. The Manager of Administrative Support oversees and coordinates key administrative functions across all six Road Operations sub‑divisions, including overtime tracking, job number management, and ensuring the accuracy of timekeeping, payroll, and related information systems. The role monitors internal audit processes, recommends and implements corrective actions, and produces analytical and operational efficiency reports with performance indicators. Additional responsibilities include serving as the division's training liaison and tracking chronic absenteeism.

RESPONSIBILITIES:

Responsible for overseeing all financial operations of the Division, including budgeting, overtime and cost tracking, reimbursable work, and preparing unbudgeted funding requests. Provide regular budget reports for subdivisions. Manage and reconcile divisional headcount, resolve discrepancies, oversee hiring needs, and track long-term employee absences. Coordinate with Labor Relations on issues related to chronic absenteeism. Monitor and report on monthly operational performance indicators such as on time performance, wait assessments, collisions, customer incidents, employee availability, road calls, and trip completion rates. Serve as the Division's point of contact for investigations and audits and conduct safety‑related analysis. Handle various administrative functions including equipment inventory and training coordination. Supervise staff across all related functions.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in Business Administration from an accredited college or university; or An equivalent combination of education and experience may be considered in place of the degree.

• 6 years of full-time related experience

• 2 years in a supervisory, managerial, or administrative role.

DESIRED SKILLS

• Knowledge and understanding of NYCT and DOB administrative & operating Rules and Regulations and Policies & Procedures

• Excellent verbal, written and interpersonal communication skills

• Excellent knowledge and experience with applicable software (Word, Excel, Access, Power Point, etc)

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

HOW TO APPLY

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

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EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.