Manager, Advanced Analytics & BI - CVM

What's the role?

As a Manager, Advanced Analytics & BI for the Customer Value Management (CVM) team you will be the cornerstone of our data-driven strategy within the B2C department. You will transform raw data into actionable insights to optimize the customer lifecycle, increase Customer Lifetime Value, and minimize churn. This role requires a blend of technical expertise in SQL and programming, a deep understanding of telecommunications market and KPIs, and the ability to challenge the status quo through advanced analytics. You will bridge the gap between complex data sets and executive decision-making, ensuring that every CVM campaign is backed by solid evidence and predictive modeling

How can you add value?

• End-to-End Reporting & Visualization: Design, automate, and maintain a robust reporting ecosystem and dashboards to track base performance.
• KPI Tracking & Performance Monitoring: Ownership of key metrics such as Churn, ARPU, and volumes, explaining the "why" behind the trends.
• Advanced Data Extraction: Utilize SQL and other programming languages to query complex databases, ensuring data integrity for all analyses.
• Predictive Modeling & Segmentation: Work with propensity models, e.g. churn risk, up-sell/cross-sell likelihood, and advanced customer segmentations to personalize campaign targeting.
• Target Setting & Forecasting: Collaborate with the Sr. Director of CBM to establish monthly targets and provide data-driven forecasts for base evolution.
• Experimental Design A/B Testing: Define control groups and lead the measurement of campaign uplift, ensuring statistically significant results and ROI analysis.
• Actionable Insight Generation: Proactively identify patterns, opportunities and revenue leakages within the base to drive NBAs strategies.
• Data Governance: Work closely with the BI team to improve data architecture and ensure the availability of high-quality data for the CBM team.
• Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

Supervisor role:

Directly supervise and provide mentorship to a group of employees in the CVM Department. Carry out supervisory responsibilities in accordance with the organization policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What do you need?

Education and/or Experience:

Bachelor's degree is required in computer science, finance, economics, business administration or engineering.

5-8 years of business intelligence, analytics, business analysis or comparable consumer analytics position, including

3+ years of experience managing a BI team.

Other qualifications:

• Fully bilingual (English and Spanish) with excellent written and verbal communication skills.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.