Manager Appeals & Rebuttals - Remote

ARC Group

Jacksonville, FL(remote)

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JOB DETAILS

SKILLS

Adjudication, Administrative Skills, Analysis Skills, Attorney, Benchmarking, Billing, Centers for Medicare and Medicaid Services (CMS), Change Requests/Orders, Communication Skills, Content Management Systems (CMS), Contract Requirements, Cross-Functional, Data Analysis, Decision Support, Diversity, Documentation Standards, Durable Medical Equipment, Equal Employment Opportunity (EEO), Executive Recruiting, Federal Laws and Regulations, Interpersonal Skills, Interpret Regulations, Leadership, Legal, Legal Research, Maintain Compliance, Medicare, Operational Audit, Operations, Operations Management, Orthotics, People Management, Performance Reviews, Problem Solving Skills, Process Development, Process Improvement, Production Systems, Prosthetics, Protocol Independent Multicast (PIM), Regulations, Regulatory Compliance, Regulatory Requirements, Risk, Risk Analysis, Staff Development, Standards Strategy, Statement of Work (SOW), Team Lead/Manager, Time Management, Trend Analysis, Workflow Analysis, Writing Skills

LOCATION

Jacksonville, FL

POSTED

30+ days ago

MANAGER APPEALS & REBUTTALS - REMOTE
ARC Group has an immediate opportunity for Manager Appeals & Rebuttals! This position 100% remote working Eastern time zone business hours. This is a direct hire FTE position and is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. Salary, bonus potential, excellent benefits package!

At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives lead to better innovation and problem-solving. As an organization, we embrace diversity in all its forms and encourage individuals from underrepresented groups to apply.

100% REMOTE!

Candidates must have permanent work authorization and work for any employer without sponsorship now or in the future. Third party candidates are not eligible for this role.

SUMMARY STATEMENT
Responsible for providing leadership and direction of all Provider/Supplier Enrollment appeal (CAPs/reconsiderations) and rebuttal operations, utilizing analytical skills and regulatory knowledge to ensure timely and compliant adherence with all Provider Enrollment appeal and rebuttal contractual obligations, CMS program guidance and departmental procedures. This includes leading, managing, and providing direction for all appeals activities and rebuttal processes.

This position does not interpret statutes or regulations for the purpose of providing legal advice and does not act as an attorney for the organization.

The Appeals Manager provides direct leadership and management for lower-level exempt and higher-level non-exempt individual contributors.

ESSENTIAL RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential job functions is not exhaustive and may be supplemented as necessary.

Leadership, Operations, and Compliance (70%)
Accountable for the oversight and effective management of all appeals and rebuttals. The department is responsible for responding to all requests expressing dissatisfaction with the initial provider/supplier enrollment determinations:
* Lead, direct and manage the daily operations of the Durable Medical Equipment, Prosthetics, Orthotics and Suppliers (DMDPOS) appeals and rebuttals, including workflow management, quality review and staff development.
* Ensure appeal decisions are consistent with federal regulatory requirements, contractual obligations and CMS program guidance.
* Accountable for reviewing and operationalizing requirements outlined in Technical Direction Letters (TDLs), Change Requests (CRs), the Statement of Work (SOW), and the Medicare Program Integrity Manual (PIM) and ensuring their timely and accurate implementation across all enrollment functions.
* Review complex appeal cases to assess facts, apply existing policies and guide consistent outcomes.
* Identify trends, risks and process improvement opportunities and escalate matters appropriately.
* Serve as a key liaison and partner to internal and external legal counsel, contributing to case strategy, documentation standards, administrative record development, and supports decision-making by identifying risks and operational impacts.
* Interact with the Centers for Medicare & Medicaid Services (CMS) and the Office of the General Counsel (OGC), as requested by CMS, to timely and accurately adjudicate provider/supplier enrollment initial determinations, deactivations, and stays of enrollment that may be appealed or rebutted.
* Review and process appealable determinations (such as denial of billing privileges, revocation of existing billing privileges, and effective date determinations and rebuttable determinations (such as deactivation of billing privileges and the application of stays of enrollment) in accordance with applicable CMS program guidance.
* Coordinate with CMS and internal stakeholders to ensure appeals are supported with complete documentation, clear rationale, and consistent application of regulatory requirements.

Appeal and Rebuttal Strategy and Risk Mitigation (15%)
* Lead the appeals (CAP/reconsideration) rebuttal strategy
* Ensure appeals (CAP/reconsideration) and rebuttal narratives are supported by evidence, policy, and regulatory requirements.
* Establish and maintain processes and workflows that ensure appeals and rebuttals are handled timely and accurately.
* Identify trends in rebuttal and appeals that can be incorporated into training, policy updates, and process redesign

Cross-Functional Collaboration and Process Improvement (15%)
* Serve as subject matter expert and primary escalation contact for internal leaders, external partners, and regulatory bodies
* Collaborate with Legal to ensure clear and accurate interpretation of regulatory authority and CMS guidance, where appropriate.
* Support cross-functional initiatives to reduce appeal and rebuttal volume through upstream improvements.
* Analyze data to identify patterns, compliance risks, and operational gaps.
* Present trends, risks, and recommendations to senior leadership while providing insights into root causes and risk exposure

Performs other duties as the supervisor may, from time to time, deem necessary.

REQUIRED QUALIFICATIONS
* J.D. and/or LL.M degree from a law school accredited by the American Bar Association
* Three (3) or more years of prior work experience in administrative law or post-Juris Doctor (J.D), and/or post-Master of Laws (LL.M) experience in legal writing and research; and five (5) or more years of prior supervisory/team lead experience in legal writing, legal research, and/or administrative law.
* Demonstrated ability to handle risk and uncertainty, cope with change, and make objective decisions based on limited information.
* Demonstrated ability to analyze workflow and benchmark data to identify process improvements and ensure compliance with Medicare regulations and performance requirements.
* Demonstrated oral, written and interpersonal communications skills.

PREFERRED QUALIFICATIONS
* Supervisory or managerial experience in a Medicare production environment

ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.

At ARC Group, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.

Position offered with no fee to candidate.

About the Company

ARC Group

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