Manager, Applied AI Engineer

Zoom

Olympia, WA(remote)

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Bridge Building, Call Centers, Civil Engineering, Communication Skills, Compensation and Benefits, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Establish Priorities, Financial Services, Genesys Solutions, Healthcare, Knowledge Base, Leadership, Mentoring, Microsoft Windows Azure, Performance Analysis, Performance Metrics, Philosophy, Problem Solving Skills, Product Engineering, Proof of Concept, Python Programming/Scripting Language, Sales, Software as a Service (SaaS), Team Lead/Manager, Team Player, Telephony, Voice Chat, Webinar, Work From Home

LOCATION

Olympia, WA

POSTED

3 days ago

What you can expect The Zoom Virtual Agent Deployment team bridges Sales and Engineering through hands-on technical validation. We enable customers to transition from pilot to production by deploying intelligent voice and chat agents that deliver measurable business outcomes. About the Team As a Manager, you will lead a team of technical experts responsible for designing, deploying, and scaling AI-driven customer engagement solutions. Responsibilities: + Leading, mentoring, and developing a team of AI deployment engineers and solution specialists. + Overseeing proof-of-concept and production deployments across Zoom customer base. + Ensuring projects meet quality, performance, and delivery objectives. + Guiding the design and deployment of production-ready AI agents integrated with CRMs, telephony systems, and knowledge bases. + Reviewing and approve technical architectures for scalability, security, and maintainability. + Defining and track key performance indicators such as resolution rate and customer satisfaction. + Partnering with Product and Engineering teams to identify and prioritize platform enhancements. What we're looking for: + 7+ years of experience in customer-facing technical roles, including at least 2 years in leadership or management. + Proven success deploying complex SaaS or AI/ML solutions in enterprise environments. - Have an understanding of LLM-based agent architectures, orchestration, and guardrails. + Have hands-on experience with voice technology stacks (ASR, TTS, turn-taking, barge-in) and at least one major provider (e.g., ElevenLabs, Azure, Cartesia). + Demonstrate proficiency in Python and working knowledge of TypeScript or Go for enterprise integrations. + Excellent communication and stakeholder management skills across technical and business audiences. + Have familiarity with contact center platforms (Genesys, Five9, NICE, Zoom Contact Center) or AI agent platforms (Decagon, Sierra, etc.). + Have experience in regulated industries (healthcare, financial services, telecom) is a plus. Salary Range or On Target Earnings: Minimum: $171,800.00 Maximum: $375,900.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 06/12/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment? At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

About the Company

Zoom

INDUSTRY

Other/Not Classified

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