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Manager Assistant

Uptown Alley_Uphoff Ventures LLC
  • Midlothian, VA
  • Full-time
3 days ago

Job Description

Benefits:
  • Fun and Exciting Work Environment
  • Culture & Community - engaging team events, monthly team recognition
  • 401k, Roth IRA
  • Financial Security - competitive salary, incentive bonus structure
  • Generous Paid Time Off Policies
  • Work-Life Balance - Flexible working schedule
  • Paid Parental Leave
  • Health & Wellbeing - company sponsored health and vision insurance
  • Professional Development

Role Purpose:
The purpose of a Manager Assistant is to provide essential support to the Operations Manager or General Manager/ Assistant General Manager in overseeing the day-to-day operations of the facility. The Manager Assistant plays a vital role in ensuring that all aspects of the center run smoothly, from guest interactions to facility maintenance to staff management 
 
Key Responsibilities:
  • Strategic and Financial Management
    • Assist in monitoring financial performance and adjust operational strategies accordingly 
    • Regularly report to the General Manager or AGM 
    • Analyze data to assess operational performance and identify areas for improvement. 
  • Operational Management
    • Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
    • Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff
    • Supervise the maintenance and cleanliness of the facility
    • Games and bowling equipment management by working collaboratively with the venue technicians to coordinate maintenance, repairs, and venue inspections
    • Providing administrative support to the Operations, Assistant General Manager, and the General Manager 
  • Staff Management 
    • Empower staff to deliver exceptional legendary service
    • Lead team members with integrity and purpose
    • Assist in the development of staff
    • Provide direct and honest feedback to staff regarding individual performance
    • Manage staff training and employee relations
    • Take an active part in the recruitment and retention of staff 
  • Customer Service
    • Ensure guest satisfaction by addressing and resolving complaints promptly
    • Monitor customer feedback and use insight to improve service quality and experience
    • Oversee loyalty and rewards programs to encourage repeat business
    • Providing guests with information about the venue, attractions, and other services provided. 
Education & Qualifications:
  • Highschool or GED equivalent.
  • Must be 21 years old.
  • Must be able to work up to fifty hours per week.
  • Able to lift up to 50 lbs, Able to stand for long periods of time.
  • Desirable - AA or BA in business management or relevant discipline.
Experience:
  • Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position. 
  • Experience in a high-volume environment. 
  • Desirable - Previous experience in a senior leadership role at an FEC or restaurant.
Skills & Competencies:
  • Excellent verbal and written communication skills
  • Time management skills
  • Leadership skills
  • Meticulous attention to detail
  • Desirable - Basic understanding of financial management and basic financial principals 
  • Desirable - Familiarity with the latest entertainment trends and technology
  • Technological Proficiency
    • Basic payroll and HRIS platform understanding 
    • Basic working knowledge of our Customer Relationship Management (CRM) Software
    • Working knowledge of our Point-of-Sale (POS) Systems
    • Working knowledge of reservation and booking software
    • Intermediate skills with Microsoft office, and Windows based PCs
    • Desirable - basic Social Media proficiency 
Personal Qualities:
  • Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor 
Languages:
  • English
  • Desirable - Spanish
Department: Operations
Location: On-Site
Travel Required: No
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager/Assistant GM
Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams
Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests

Numbers & Facts

LocationMidlothian, VA
Job TypeFull-time

Skills

  • Administrative Skillsunmatched
  • Communication Skillsunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • Data Analysisunmatched
  • Detail Orientedunmatched
  • Employee Relationsunmatched
  • Employee Retentionunmatched
  • English Languageunmatched
  • Facilities Managementunmatched
  • Financial Managementunmatched
  • Financial Strategyunmatched
  • Gaming Equipmentunmatched
  • HRIS/HRMSunmatched
  • Health Insuranceunmatched
  • Human Resourcesunmatched
  • Leadershipunmatched
  • Lift/Move 50 Poundsunmatched
  • Loyalty Programsunmatched
  • Maintenance Servicesunmatched
  • Marketingunmatched
  • Microsoft Officeunmatched
  • Microsoft Windows Operating Systemunmatched
  • Operational Auditunmatched
  • Operational Strategyunmatched
  • Operational Supportunmatched
  • Operationsunmatched
  • Operations Managementunmatched
  • Payroll Administrationunmatched
  • People Managementunmatched
  • Performance Analysisunmatched
  • Point of Sale (POS) Systemsunmatched
  • Presentation/Verbal Skillsunmatched
  • Quality Managementunmatched
  • Regulationsunmatched
  • Resolve Customer Issuesunmatched
  • Restaurantunmatched
  • Safety/Work Safetyunmatched
  • Salesunmatched
  • Service Deliveryunmatched
  • Social Mediaunmatched
  • Staff Developmentunmatched
  • Staff Trainingunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Time Managementunmatched
  • Vision Planunmatched
  • Willing to Travelunmatched
  • Writing Skillsunmatched

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