JOB SUMMARY Responsible for overall leadership, operations and performance of multidisciplinary outpatient Autism and Neurodiversity Wellness Center. This role oversees both insurance based clinical services including physical therapy, occupational therapy, and speech therapy as well as self-pay retail programs and wellness services. The Manager ensures high quality client centered, operational efficiency, regulatory compliance and sustainable growth across all service lines while fostering an inclusive, neurodiversity-affirming environment for clients, families, and staff. ESSENTIAL FUNCTIONS OPERATIONAL LEADERSHIP Oversee day-to-day operations of outpatient center ensuring efficient scheduling, staffing, and service delivery. Develop and implement systems to optimize patient flow, service utilization, and client experience. Monitor key performance indicators including caseload, revenue, payer mix, and program participation. Ensure seamless integration of clinical insurance based and retail services. COMPLIANCE AND RISK MANAGEMENT Ensure compliance with HIPAA. OSHA and all applicable state and federal regulations. Maintain proper documentation, standards, and audit readiness. Implement policies and procedures to ensure safety and quality of care. CLIENT AND COMMUNITY ENGAGEMENT Ensure exceptional client and family experiences across all services. Address concerns, resolve issues and maintain high satisfaction levels. Build partnerships with community organizations, schools, and referral sources. Representing the center in outreach, marketing, and community events. TEAM LEADERSHIP AND DEVELOPMENT Recruit, hire, onboard and supervise multidisciplinary staff. Foster a collaborative, inclusive, and mission -driven team culture. Provide coaching, performance management, and professional development opportunities. Ensure appropriate staffing ratios and productivity expectations. FINANCIAL MANAGEMENT Manage center budget, including revenue cycle oversight for insurance-based service. Partner with billing department to ensure accurate documentation, coding, reimbursement, and denial management. Monitor expenses and identify opportunities for cost control and revenue growth. Develop strategies to diversify revenue streams across clinical and retail services. RETAIL AND WELLNESS PROGRAM MANAGEMENT Oversee development implementation, and growth of self-pay programs (e.g., social skills groups, life skills training, fitness, sensory programs, parent coaching). Drive community engagement and program enrollment. Evaluate program effectiveness, client satisfaction, and financial performance. CLINICAL PROGRAM OVERSIGHT Supervise PT, OT, SLP, Care navigation, Counseling service delivery in collaboration with inpatient and outpatient program leads. Ensure adherence to evidence-based practices and neurodiverse-affirming care models. Maintain compliance with all regulatory, licensure and payer requirements. Support clinical quality improvement initiative and outcome tracking. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelors Degree in a rehabilitation related profession required. Skills and Abilities Perform multiple tasks concurrently and prioritize related job responsibilities. Articulate thoughts verbally and in writing. Skilled at developing presentations and comfortable with public speaking. Licenses / Certifications Therapy related field PT/OT/ST Work Experience 3-5 years in direct patient care required and or outpatient practice management. Experience managing, supervising multidisciplinary teams. Experience managing self-pay or retail-based wellness programs. Experience in autism services or pediatric/adult therapy.