Our client is looking for a Manager, AV for an ONSITE position based out of Virginia Beach, VA.
Responsibilities:
Manage A/V Integration and Service Support Teams including daily activities, personnel design and development, ensuring activities align with desired career goals.
Responsible for managing multiple Project Managers and ensuring reporting on the profitability of integration projects.
Understand overall A/V Integration Team objectives, as well as the role and function of each team member.
Function as the customers point of contact for problem identification and resolution for issues escalated by the team.
Communicate with all necessary parties in a constructive manner to ensure customer expectations are met.
Maintain awareness of all outstanding issues, including pre- and post-delivery, and provide status updates to clients as needed.
Provide accurate reports and metrics to company leadership concerning ongoing projects and specified budgets.
Ensure any risks are identified, communicated, and mitigated, and that projects are delivered successfully through production.
Contribute to the continuity of A/V field teams by providing necessary technical leadership.
Understand processes in ConnectWise Manage by completing assigned training materials and blueprints on ConnectWise University.
Validate all time and expenses through ConnectWise Manage and ensure accurate allocation to projects.
Review all work activities, service tickets, and project tickets in ConnectWise for A/V field teams.
Ensure timely delivery of documentation for internal processes and end-user requirements.
Oversee the communication of project objectives and requirements to ensure clarity among team members.
Conduct annual employee performance evaluations and EOS-format quarterly conversations; mentor team members.
Develop training programs to refine and enhance the skills of the A/V field teams.
Facilitate regular departmental meetings using the EOS Level 10 Meeting format to deliver team and company updates.
Assist project/engineering teams with design and development tasks.
Document internal processes and procedures related to duties and responsibilities.
Improve customer perception and satisfaction.
Oversee the departments fleet/vehicle maintenance and enforce safety standards.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Previous Audio Visual/IT Manager experience is required.
Must be meticulous, capable of multitasking, and able to manage tight, high-stress deadlines.
Professional Audio-Visual certifications (Crestron, Biamp, Shure, QSC, etc.), training programs, vocational degrees, and college degrees are desirable but not required.
Ability to read and understand project drawings, schematics, engineering notes, and operation manuals.
Understanding of construction blueprints and knowledge of commercial construction practices.
Above-average knowledge and experience with the installation of Audio-Visual systems and equipment including:
Video walls, projection systems, flat panel displays
Control systems
Audio/video signal routing and processing equipment
UCC video conferencing platforms such as Cisco, Poly, Microsoft Teams, Zoom, etc.
Strategic planning skills with the ability to plan 612 months in advance.
Effective communication skills with tact and courtesy; ability to manage high-pressure situations.
Self-motivated and able to work in a fast-paced environment.
Strong interpersonal and time management skills.