Manager - Billing & Collections

MSIG USA continues to grow! 

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Role Overview

The Manager, Billing & Collections, is accountable for the end-to-end execution, performance, and continuous improvement of commercial insurance billing and collections, including multinational programs spanning U.S. and non-U.S. operations. This role ensures accurate billing, timely premium collection, strong cash flow, and financial integrity across admitted and non-admitted business, while maintaining regulatory compliance across jurisdictions.

This leader operates at an enterprise execution and operating-model level, managing a hybrid delivery model with onshore teams handling complex, high-risk, and multinational activities; offshore/BPO teams executing standardized processing; and automation and agentic solutions embedded across the billing and collections lifecycle. The role plays a critical part in enabling MSIG’s multinational growth by improving cash visibility, coordination, and control across local policies, master programs, and cross-border collections.

Key Responsibilities

Billing, Invoicing & Premium Operations

• Own enterprise execution of commercial insurance billing processes, including premium invoicing, adjustments, audits, endorsements, cancellations, and reinstatements.
• Ensure consistency and accuracy across policy administration, billing platforms, general ledger, and premium accounting systems.
• Oversee complex billing structures, including layered programs, captive arrangements, and multinational placements.
• Partner with Finance and Underwriting to resolve systemic billing issues impacting revenue recognition or cash flow.

Collections, Cash Flow & Multinational Tracking

• Own collections performance across domestic and multinational insurance programs, including master and local policy structures.
• Establish enterprise standards for tracking, reporting, and reconciliation of multinational receivables, including cash collected locally vs centrally.
• Drive timely premium collection, reduced aging, and disciplined follow-up across jurisdictions and currencies.
• Coordinate with international affiliates, fronting partners, brokers, and local operations to resolve cross-border collection issues.
• Provide clear cash visibility, aging analysis, and risk exposure reporting for multinational programs.

Hybrid Delivery Model Leadership (Onshore, Offshore, Automation)

• Lead onshore teams responsible for complex billing scenarios, multinational collections coordination, dispute resolution, and stakeholder engagement.
• Oversee offshore teams/Automation solutions deliver standardized billing, cash application, collections follow-ups, and reconciliations.
• Define and enforce SLAs, KPIs, and quality standards across delivery partners.
• Continuously optimize work allocation across onshore, offshore, and automated workflows to improve efficiency, cost, and control.

Process Engineering, Digitization & Automation

• Set execution priorities for billing and collections process modernization aligned to the enterprise operating model.
• Oversee the design, implementation, and performance management of automation and agentic solutions supporting invoicing, cash application, collections follow-ups, dispute tracking, and multinational cash visibility.
• Ensure automation delivers measurable outcomes (cycle time, accuracy, cash acceleration, productivity) and remains auditable and well-controlled.
• Actively monitor automation performance and exception handling; drive troubleshooting and remediation in partnership with Technology.
• Identify and prioritize innovation opportunities using data, aging trends, and multinational complexity insights.

Operational Risk, Governance & Compliance

• Maintain strong operational governance, controls, and regulatory compliance across billing and collections activities, including multinational requirements.
• Ensure appropriate controls over invoicing accuracy, cash handling, write-offs, adjustments, and foreign currency impacts.
• Partner with Audit, Risk, and Compliance to support favorable audit outcomes and timely issue remediation.
• Proactively identify cross-border operational risks and implement sustainable control enhancements.

Talent & Leadership

• Lead, develop, and mentor managers and senior individual contributors across onshore and offshore teams.
• Establish clear accountability, performance metrics, and development plans aligned to enterprise objectives.
• Build a culture of disciplined execution, continuous improvement, and innovation.
• Act as a visible leader who engages directly in complex issues, escalations, and decision-making.

Qualifications & Experience

• 15+ years of experience in commercial insurance operations, with deep expertise in billing and collections.
• Strong knowledge of admitted and non-admitted billing regulations, premium accounting, and multinational insurance programs.
• Demonstrated leadership of hybrid delivery models, including offshore and BPO partners, at scale.
• Proven track record in process engineering, digitization, and automation within finance or insurance operations.
• Strong financial acumen, including GL impacts, reconciliations, FX considerations, and audit requirements.
• Experience coordinating collections across jurisdictions, currencies, and regulatory environments.
• Executive-level communication and stakeholder management skills.
• Data-driven, innovative leader with a hands-on execution mindset.

SALARY: The estimated salary range for this position is $130,000.00 - $150,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.

Additional Benefits:  
Healthcare and Retirement Benefits
Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans

Additional Benefit Programs
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts


#LI-HYBRID

#LI-REMOTE, #LI-HYBRID, #LI-ONSITE

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!  

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.