Manager, Business Development (based in LA)

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy - empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you'll do: Develop and maintain a high-quality portfolio of travel products for Klook's rapidly growing, global customer base

Acquisition:

• Acquire a diverse range of travel products across key destinations in the given region.
• Support onboarding of products and coordinate with merchants, operations, content, finance, and quality control teams.

Account management:

• Cultivate relationships with partners to help maximize their sales potential on Klook.
• Communicate Klook's business strengths and brand value to suppliers, and create merchant success plans for long-term sustainable partnership.
• Provide training and daily operational support to suppliers on our processes and tools.
• Understand KPIs of each of our partners stakeholders (working level, mid level, senior) and on company level to help deliver compelling proposals

Optimization:

• Commit to delivering a world-class travel experience to our customers, in terms of competitive pricing, sufficient inventory, realistic content, exclusive privileges, maintaining a market-leading position at all times

Coordination:

• Collaborate with various functions in the company globally - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimize risk

Market Intelligence:

• Provide market leaders with relevant information on identifying market trends and competitor updates
• Collect insights and intel from other industry players (OTAs/Travel agencies/DMO/Competitors of merchants) and conduct internal research for growth opportunities based on data analysis, insights from local MKT, planning team, etc

Strategic Planning:

• Contribute to quarterly strategic planning and improvement initiatives aimed at achieving supply strength metrics goals.

What you'll need:

• At least 4 years of relevant work experience preferably within travel and/or online industries
• Strong commercial sense, as well as analytical, written, and verbal communications skills
• Confident, self-motivated, goal-oriented, and capable of working independently with minimal supervision
• Globally-minded and comfortable working with people from different cultural backgrounds
• A start-up attitude - highly collaborative with an entrepreneurial, ready to roll up your sleeves, can-do attitude, strategic thinker, and passion for travel is a plus

Location:

• Based in Los Angeles

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.