At Apple, operational excellence isnt a function - its a philosophy embedded in everything we ship. This is a rare opportunity to lead the systems and strategy that power Apples most critical business moments: from the launch of a new iPhone to the seamless execution of global peak events. If you see complexity as an invitation to build clarity - and believe that technology and people, working together, can achieve something remarkable - this role was built for you.
Sales and Operations Engineering is part of IS&T and drives the technology behind Apples global operations, sales, and supply chain. The team connects the systems that move products from factory to customer - bridging sales platforms with the operational infrastructure that keeps Apple running at scale and ensuring Apples technology and business priorities move in lockstep. The Manager of Business Operations Strategy & Support leads one of Apples most mission-critical operational capabilities - ensuring the systems, processes, and people that underpin Apples global operations are ready, resilient, and continuously improving.
This leader will own the end-to-end systems readiness strategy for New Product Introductions (NPIs) - among Apples highest-stakes operational events - while stewarding the day-to-day health of enterprise business systems at global scale. You will sit at the intersection of strategy and execution, partnering with Engineering, Supply Chain, and IS&T leaders to build a Center of Excellence that raises the bar for how Apple approaches operational quality.
This is not a steady-state support management role. You will define strategy in a space Apple is actively investing in: applying AI/ML to operational resilience, scaling systems for next-generation product launches, and building the organizational model for practicing operational excellence globally. Responsibilities will focus on NPI Systems Strategy & Launch Readiness, Production Support & Systems Resilience. and People Leadership & Organizational Development:- Define and deliver a multi-year NPI Systems Execution Strategy that enables Apples operations systems to scale with evolving business needs, emerging technologies, and increasing launch complexity
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.