Manager Cargo Operations

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

The Manager Cargo Operations is responsible for executing the strategy for cargo operations at Horizon Air. As a people leader, this role leads and establishes priorities for the team achieving priorities, expectations, and goals while meeting program requirements and always ensuring safety and compliance. 

• Lead team and establish priorities of cargo operations, ensuring a strong focus on safety, regulatory compliance, and operational excellence. 
• Execute strategy for cargo operations in alignment with annual goals, compliance requirements, program changes, and commodity volume variations. 
• Make decisions related to warehouse operational priorities to ensure the successful flow of cargo through the facility. 
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, monitoring performance across the team, and time management. 
• Shape culture of team through action, presence, and reinforcement of behaviors that promote high performance and accountability. 
• Responsible for monitoring and reporting the budget for cargo operations, tracking key performance indicators (KPIs), and ensuring financial goals are met. 
• Conduct investigations and root cause analysis to identify operational errors, determine severity of issues, and implement guidelines to prevent recurrence. 
• Oversee the department’s administrative personnel requirements, including scheduling, bidding, recruitment, time and attendance, performance conversations, training, and compliance. 
• Foster strong ongoing communication and collaboration with Alaska cargo partners to ensure alignment and operational efficiency. 

Required 

• 5 years of experience in cargo operations, logistics, warehouse operations or a related aviation discipline. 
• 2 years of leadership experience. 
• Bachelor’s degree or an additional two years of relevant experience in lieu of this degree.  
• Strong knowledge of Airline Systems, the Federal Aviation Administration’s (FAA), the Transportation Security Administration’s (TSA) and the Department of Transportation’s policies, procedures, and regulations. 
• Strong communication (e.g., verbal, written, presentation) and interpersonal skills. 
• Proven ability to collaborate cross-divisionally and with external business partners.  
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). 
• Ability to travel up to 10% of time. 
• High school diploma or equivalent is required.  
• Minimum age of 18. 
• Must be authorized to work in the U.S.  

Preferred 

• Experience in a cargo leadership position with air carrier. 
• Familiarization with an aviation SMS program. 
• Understanding of dock operations for truck load/unload. 
• Familiar with OSHA workplace requirements and forklift license certification programs. 
• Experience with proprietary cargo software (iCargo preferred). 
• Understanding of the aircraft manifest process, commodity restrictions and applicability to weight and balance. 

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.