Manager, Carrier Operations (Performance)

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Carrier Operations Manager (Performance) at RXO, you will lead the charge and reinforce RXO’s commitment to high performance through model governance and scorecard management, implementation and problem solving of carrier operations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of our dynamic global team and we will help you develop to a level that will exceed your expectations.

What your day-to-day will look like:

• Monitor performance through audit settlement, route attributes and adjustment pay across markets
• Validate all submitted adjustments are properly documented with necessary approvals
• Escalate market issues and concerns to regional vice presidents and directors to hold markets accountable, and proactively troubleshoot changes in performance metrics
• Work with individual markets to do root cause analysis and coach local teams to avoid similar situations in future
• Drive adoption of performance management scorecard and conversations across the business
• Work closely with Director, Carrier Operations to build weekly reports for finance and broader leadership team on program performance across markets
• Work closely with finance, operations leadership and market teams

At a minimum, you’ll need:

• 5 years of experience in carrier development, delivery, distribution logistics and facility/warehouse management

It would be great if you also have:

• Bachelor’s degree in a business-related field
• Analytical problem-solving skills with deep understanding of scorecard and metrics to diagnose market performance slips
• Strong coaching skills and ability to train other team members
• Delivery of performance reporting through summarizing performance across network into digestible reports
• Strong organizational skills and attention to detail

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.