Manager Case Management RN or Social Worker (Full Time/Days)

LOCATION: Lancaster, PA - Lancaster General Hospital

HOURS: Full Time. Monday-Friday, days. No weekends.

Summary:

Under the direction of the Director, the Manager is responsible for assessing, planning, and providing support to Case Managers, and Support Center Staff at Women and Babies Hospital and Duke Street within the Case Management department. Coordinates all daily activities of the case management department regarding overall clinical development, implementation and supervision of care management services to our patients and families. 

Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:

• Provides clinical oversight to the case management staff. Responsible for overseeing the daily operations of the team and coordination of department needs which include timecards, benefit records, interviews, hiring, training, coaching and mentoring in coordinating case management activities across the continuum.
• Assists clinical teams with ongoing processes, meeting strategic goals and special projects. 
• Promotes individual and department development and assists staff in maintaining educational requirements. Supervises all clinical activities related to patient care, regulatory requirements, establishing standards of care and documentation of such.
• Provides clinical guidance and assesses employee competency and maintains ongoing record of staffs’ performance and documentation including solicitation of input from others and completes department performance review processes.
• Assists the Director with department budget needs. Maintains procedures and data quality monitoring plans and prepares reports.
• Monitors data quality and productivity. Works with the Director to set quality and productivity standards, reports, and takes corrective action where appropriate.
• Participates in the building of systems and processes to most effectively manage healthcare consumer needs (information systems, marketing, quality, and utilization management). 
• Collects objective data with regard to the clinical performance, behavior and self-development of each staff member.
• Maintains working knowledge of regulatory requirements related to Case Management and ensures requirements are being met.
• Develops working relationship with all inpatient nursing unit managers, their staff, and physicians to provide foundation for efficient case management services.
• Develops working relationship with Post Acute partners and conducts routine meetings as needed.
• Other duties as assigned.