Manager, Center Operations

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.

Job Responsibilities:

• • Interview, hire, train, and supervise quality candidates for service representatives

  • • Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives

    • • Interacts with Medical Professionals in the community

      • • Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA

        • • Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability

          • • Responsible for the CHAP effort for the center

            • • Responsible for organizing and focusing on special programs

              • • Controls inventory and the purchasing of equipment and supplies

                • • Responsible for growth of the customer base through excellence in customer service

                  • • Responsible for the profitability of the center and for implementing and directing cost controls

                    • • Promotes effective written/verbal communications

                      • • Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance

                          • • Record keeping and inspections of vehicles is a critical part of the responsibility

                          • • Ensures the quality and safe delivery of medical equipment to patients

                            • • May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs

                              • • May be required to perform on-call duties on a rotational basis with other employees in the center

                                  • • Includes responding to call outs at night and weekends to provide the service normally done by a service representative

                                  • • May serve as a backup when other employees are out due to absenteeism

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• • Bachelor's Degree or equivalent preferred

  • • Minimum of three years experience with similar industry

    • • Demonstrated knowledge of policies and procedures

      • • Demonstrated knowledge of products

        • • Work with limited supervision as an individual has primary responsibility for total operations of a center

          • • Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one

            • • Must be computer literate

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