Manager, Central Operations, Knowledge Management

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

Position summary

The Manager, Central Operations, Knowledge Management joins the Operations & Automation organization at Nava, responsible for building and owning the knowledge infrastructure that powers how Nava captures, organizes, and surfaces institutional knowledge across the company. As the first dedicated owner of this function, this person starts from first principles: establishing the frameworks, standards, and systems that make Navas knowledge base trustworthy, findable, and ready for AI consumption.

AI-enablement is a core competency of this role. We are looking for someone who brings intelligent knowledge management to the company: someone who thinks rigorously about metadata, taxonomy, content architecture, and governance, and who ensures that Navas knowledge infrastructure is structured to be leveraged by both humans and AI tools. That includes intelligent search, agentic workflows, and using our institutional knowledge as a strategic asset rather than a static archive.

This is a 0-to-1 builder role and an individual contributor position to start, with the opportunity to build a team as the function scales based on business need. The person in this seat is comfortable working in ambiguity, confident designing from first principles, and effective at driving cross-functional adoption of new ways of working.

What you''ll do

• Design and implement Navas enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness
• Assess, maintain, and re-structure Navas knowledge base into a scalable base across Navas internal systems (Confluence, GDrive, and integrated platforms), ensuring content is structured, deduplicated, and consistently organized
• Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria
• Improve discoverability through information architecture and enterprise search optimization, so the right knowledge surfaces at the right moment across tools and workflows
• Own the strategy for making Navas knowledge infrastructure AI-ready: ensure content is structured, tagged, and governed in a way that supports AI tools, intelligent search, and agentic workflows
• Lead integration between Navas knowledge systems (Confluence, GDrive, etc) and the platforms that enable automated and AI-assisted workflows; partner with Technology and Operations to define the framework for how content is consumed by AI systems
• Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves
• Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale
• Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content
• Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact
• Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowledge gaps and align on priorities; develop training, templates, and playbooks that enable contributors across functions to create and maintain knowledge that meets Navas standards
• Opportunity to build a team as the function scales, based on business need

Required skills

• 7+ years of experience in knowledge management, content strategy, digital transformation, or operations - with a demonstrated focus on building knowledge systems, not just managing documentation
• Experience designing AI-ready knowledge frameworks: structuring content for machine consumption, defining metadata standards, and governing content with downstream AI use in mind
• Proven ability to set and enforce enterprise-wide content standards and governance models across a multi-stakeholder environment
• Experience with knowledge base platforms and collaboration tools, including Confluence; comfort evaluating and integrating tooling across the knowledge stack
• Strong information architecture skills: taxonomy design, metadata management, and enterprise search optimization
• Experience building KPI frameworks for knowledge management, including measuring content health, reuse, and business impact not just usage
• Exceptional cross-functional collaboration and stakeholder alignment skills; can influence without authority and drive adoption across all levels of an organization
• Comfortable operating across strategic design and hands-on execution within the same week

Desired skills

• Experience implementing knowledge bases integrated with AI tools, chatbots, or LLM-based workflows
• Familiarity with semantic data models, knowledge graph technologies, or structured content for AI consumption
• Experience in a 0-to-1 environment, such as a start-up or leading a net-new function within an organization
• Background in professional services, government technology, or a similarly complex, multi-stakeholder environment
• Relevant certification in knowledge management, information architecture, or a related discipline

Compensation

$130,500-$148,700 USD

Other requirements

All roles at Nava require the following:

Legal authorization to work in the United States

Ability to meet any other requirements for government contracts for which candidates are hired

Work authorization that doesnt require visa sponsorship, now or in the future

May be subject to a government background check or security clearance, depending on the contract

Perks working with Nava

Health coverage comprehensive medical, dental, and vision plans to support your overall health needs

Insurance coverage Nava provides disability, life, and accidental death insurance at no cost

Time off vacation, holidays (including Juneteenth), and floating holidays to rest and recharge

Company holidays enjoy 12 paid federal holidays each year on top of your regular PTO

Annual bonus when Nava meets its goals, eligible employees receive a performance-based annual bonus

Parental leave paid time off for new parents, plus weekly meals delivered to your home

Wellness program full platform offering physical, mental, & emotional health resources & support tools

Virtual care see doctors online with no copay through UnitedHealthcares virtual visit program

Sabbatical leave earn extended unpaid leave after continuous service for personal growth or rest

401(k) match Nava matches 4% of your salary to support your retirement savings plan

Flexible work remote-first environment with flexibility built around your schedule and responsibilities

Home office setup company laptop & setup assistance provided via Staples for remote work needs

Utility support monthly reimbursement to help offset eligible home office utility expenses

Learning opportunities internal training programs and resources to help grow your professional skills

Development opportunities LinkedIn Learning access & an annual allowance for courses, tuition, & certs

Referral bonus get rewarded when you refer great people who join the Nava team

Commuter benefits pre-tax commuter programs to support in-office travel when applicable

Supportive culture A collaborative and remote-friendly team environment where people genuinely care

Location

We have fully remote options if you reside in one of the following states:

Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin

• If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.

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Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.

Equal Employment Opportunity

Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.