Manager, Client Onboarding & Implementation

Position Overview:

Reporting to the Onboarding Director, the Onboarding Manager will be responsible for ensuring the successful implementation, best practices, optimal revenue cycle results, and the overall account management of new clients through the onboarding process.  There will be direct oversight of 4-7 clients. The Onboarding Manager is accountable for both client and employee satisfaction, KPI and other client performance results, and collaborating internally and externally to drive revenue cycle and reimbursement initiatives.  As the main point of contact for clients in the onboarding process, this role is responsible for obtaining and communicating A/R trends, coordinating with other cross functional areas that impact or support RCM to ensure appropriate collaboration, such as ensuring all billing and payment processes are completed accurately and timely, and creating or maintaining client specific process and workflows. The Onboarding Manager will lead a team of A/R Specialists to ensure maximized collectability of services performed for the onboarding centers. Ensuring the system wide efficiency of operations, that internal policies and practices support the operational quality, efficiency, and compliance of all standard practices and provide oversight and employee development for direct reports. This role develops an environment and culture that embraces continuous improvement and innovation to ensure best practices are achieved in all areas of the revenue cycle.

Responsibilities:

• Conduct weekly, bi-weekly, monthly, or quarterly calls with clients to provide an overview of client metrics, ensuring reimbursement and KPI’s are achieved through an efficient  implementation and onboarding process.
• Manages a team of 2-6 employees who complete the accounts receivable functions resulting in revenue generation.
• Continuously evaluates and is expected to be actively involved in ensuring all revenue cycle operations are well-managed, delivering excellence in quality standards, consistently meeting the organization and client expectations.
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution. 
• Monitors collection processes to determine cash flow improvement opportunities.
• Manages the aging of accounts receivable by trending and analyzing the A/R, and thorough communication with payers.
• Manage the implementation of key strategies; fostering an environment of accountability to create a high performing team.
• Successfully communicates trends, issues, resolutions as well as proactively communicates opportunities to clients.
• Must become expert on respective clients, regional payer trends and overall client specifics.
• Maintains thorough understanding of health insurance and government programs, when necessary.
• Assist assigned staff in establishing daily/weekly workflows to accomplish KPIs.
• Manage assignments across entire team to meet employee productivity and collection efforts across all client facilities.
• Provides analysis, reporting, and recommendations for revenue performance in key metrics including billing, collection, and posting, such as A/R aging’s, volumes, and trends.
• Conduct routine quality assurance reviews of work completed; initiate coaching measures as needed.
• Evaluate the audit findings, creating and establishing baselines and expectations to measureimprovements.
• Leverage audit findings to identify training needs for system education, industry updates and changes in collections processes and protocols.
• Provide training for newly hired and existing employees to generate consistent team output. 
• Other duties as assigned.

 

Requirements:

• 3+ years in RCM management experience in a healthcare related industry with Ambulatory Surgical Center or Outpatient hospital experience preferred.
• Understanding of Revenue Cycle Processes, cause and effect on A/R and cash results.
• Ability to analyze data and develop systems to accurately control financial activity within a surgical center setting.
• Ability to lead, manage projects and staff to achieve goals.
• Understanding of system and business processes, as well as healthcare financial issues.
• Required to meet critical deadlines.
• Desire to motivate, inspire positive outcomes and deliver excellent results.
• Sound judgement and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis.
• The ability to communicate effectively, both verbally and in writing, with internal and external clients.
• Work independently to identify and resolve complex client problems.
• Be able to multi-task and handle competing priorities while meeting or exceeding deadlines.
• Must be proficient in computer skills necessary to perform job duties and must have strong knowledge of computerized billing systems. Intermediate knowledge of Word, Excel, PowerPoint, Access, and Outlook.
• Must possess positive attitude to enhance a cooperative and energetic work environment.

Required Skills


Required Experience