Manager - Client services

Key Responsibilities

Own P&L and overall account strategy for a Tier 1 banking client

Build and nurture executive-level relationships (CIO, CTO, business heads)

Identify and drive opportunities across application development, AI, Digital transformation, cloud, data, and managed services

Develop multi-year account plans aligned with client business and technology priorities

Drive revenue growth through upselling, cross-selling, and new service offerings

Partner with delivery teams to ensure high-quality execution and customer satisfaction

Lead RFP responses, solution positioning, and deal negotiations

Ensure governance, compliance, and risk management aligned with banking standards

Stay current on banking technology trends (e.g., cloud adoption, AI/ML, payments modernization)

Required Qualifications

15+ years of experience in IT services / software services account management

Strong track record managing and growing large enterprise (Tier 1) banking accounts

Deep understanding of banking technology landscape (core banking, digital channels, payments, risk & compliance)

Experience selling and delivering services such as application development, cloud, data engineering, QA, and managed services

Proven ability to meet or exceed revenue and margin targets

Strong executive presence and stakeholder management skills

Preferred Qualifications

Experience with global delivery models (onshore/offshore)

Exposure to hyperscalers (AWS, Azure, Google Cloud)

MBA or equivalent

Key Skills

Strategic account management

Enterprise sales & deal structuring

Relationship building at C-level

Financial acumen (P&L ownership)

Delivery oversight & governance

Negotiation and influencing

Success Metrics

Year-over-year revenue and margin growth

Expansion of service lines within the account

Client satisfaction and retention

Deal pipeline and large deal closures

Delivery quality and SLA adherence