Manager, Client Tech Strategy

Manager, Client Tech Strategy

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

As a Project Manager within the Fashion Technology Strategy team, you will be instrumental in delivering technology initiatives that enable key strategic client programs across the Fashion division at CHANEL.

This role will focus on the delivery and implementation of digital capabilities that support client engagement, including initiatives such as next-generation clienteling tools, advisor-facing applications, and platforms that enable more personalized and consistent client interactions. Working closely with partners across Fashion Marketing, Client Engagement, Digital Client Experience, and Tech, you will help translate business priorities into structured project plans and business requirements, ensuring strategic goals are successfully delivered through technology.

The ideal candidate is a highly organized project manager who thrives in cross-functional environments, can quickly understand complex business needs, and is comfortable supporting large, global and regional technology initiatives from concept through implementation.

What impact you can create at CHANEL:

• Support the Delivery of Strategic Goals and Vision:

• Support the vision and roadmap for tech initiatives that enhance client experience, ensuring alignment with key Fashion partners and the overall Fashion Technology Strategy.

• Coordinate project workstreams across business and technology teams to ensure successful delivery of new capabilities.

• Project Planning & Execution:

• Drive end-to-end project planning, execution, and monitoring in close collaboration with Tech teams, aligning project milestones with business objectives to ensure impactful and timely delivery of high-quality outcomes.

• Identify, assess, and manage project risks through a business lens; develop robust mitigation strategies with Tech partners, proactively resolving challenges to protect business value and ensure project success.

• Establish and Align Project Scope:

• Partner with business and technical stakeholders to define project scope, business objectives, and success metrics, ensuring all deliverables drive business value.

• Business Requirements and Solution Design:

• Collaborate closely with key business stakeholders to understand needs, capture expectations, and translate them into clear and structured business requirements.

• Develop documentation including:

• Business requirements

• Process flows

• User stories

• Support solution design discussions with technology teams to ensure proposed solutions meet business objectives.

• Cross-Functional Project Coordination

• Act as a connector between Client Engagement, Fashion Marketing, Boutique Excellence, Digital, and Technology teams.

• Facilitate project meetings, working sessions, and business requirements-gathering workshops.

• Ensure alignment across stakeholders throughout project lifecycles.

• Serve as a central point of communication to the business for project status, risks, and outcomes, ensuring transparency and alignment across diverse teams and leadership.

• Project Governance & Documentation

• Maintain organized project documentation within Jira and Confluence.

• Collaborate with tech team to prepare project status updates and presentations for leadership forums.

• Monitor project risks, address any issues, and implement mitigation strategies to maintain alignment and safeguard business goals.

• Innovation & Continuous Improvement:

• Leverage insights, industry trends, and emerging technologies to propose innovative solutions that enhance the client journey.

You are energized by:

• Connecting the dots on problems, bringing an eye for detail and expert problem perception.
• Creating meaningful impact for clients, teams, and CHANEL through technology and innovation.
• Navigating complexity and ambiguity, transforming challenges into opportunities for growth and learning.
• Collaborating with diverse teams, valuing different perspectives, and building strong relationships across functions.
• Pioneering new ideas and bringing creative thinking to solve business and client experience challenges.
• Cultivating an inclusive, inspiring, and supportive environment where people feel empowered to contribute their best.
• Driving continuous improvement, always seeking ways to elevate the client journey and deliver excellence.

What you will bring to the team:

• Proven experience leading business and technology projects, ideally within fashion, luxury, or a client-focused sector.
• Strong relationship-building and stakeholder management skills.
• Structured and detail-oriented with strong follow-through.
• Expertise in risk management and project delivery methodologies.
• Excellent communicator, adept at engaging both technical and non-technical audiences.
• Collaborative, agile, and solution-oriented mindset.
• Interest in luxury fashion and client experience innovation.
• A high level of proficiency with Microsoft 365.
• Experience with Atlassian tools (Jira, Confluence) preferred.

Position Logistics:

• Partially Remote: Role requires a minimum of three days in-person office presence at the designated location/office.
• Location: New York City.
• 5+ years of project management experience leading highly cross-functional projects in complex environments.
• Project management certification preferred.
• Chanel, Inc. reserves the right to edit, change, or make exceptions to designations when circumstances are deemed appropriate.

Compensation:

• The anticipated base salary range for this position is $70,000 through $115,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing, 2-week August Office Closure, and a Wellbeing fund.
• Family and caregiving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies, including vacation, holiday, sick, and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings: medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.