Manager, Clinic

The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home.

Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive.

The Medical Office Manager is responsible for the daily operations and financial accountability of the clinic, staff management and efficient patient flow and meeting all state and federal mandated standards. This role manages a variety of general office activities by direction of subordinates and/or performing the tasks. The Medical Office Manager also monitors and measures patient flow, patient satisfaction, and workflow in the clinical areas and monitors provider needs, and adherence to government regulations all to assure efficient and productive and high-quality care and results.

Key Responsibilities                                                                                                                                                  

• Analyzes and organizes operations and surgery/procedure scheduling, front office, referral departments, and responsible for point of service for revenue cycle management in the clinic.
• Responsible for maintaining relationships between patient and provider, referral offices and providers.
• Maintains OSHA and other government standards as required
• Supports and implements TSC Goals
• Implements new workflow processes as needed for efficient and effective workflows, continue optimization of EHR.
• Manages practice personnel and Human Resource records and timecard approval for site employees. Assures appropriate staffing of all clinic’s functional areas.
• Implements and holds staff accountable for meeting TSC Policy and Procedure
• Maintains supply inventory, ordering, and stock while working with the purchasing office in doing so.
• Train and supervise staff, counsel staff after consulting with upper management and or surgeons.
• Knowledge of all tasks to be a backup and cross cover.
• Manage/coordinate IT matters on site.
• Delegate responsibilities as needed to other employees.
• Contact Central Billing Office (CBO) on issues/tasks around revenue cycle management and works in conjunction with the CBO in resolving revenue cycle issues.
• Other duties as requested.

Requirements and Qualifications                                                                                                                            

• High School diploma or equivalent required. College degree preferred.
• Healthcare administration degree and/or certified as an MA or higher with five years related experience and/or training; or equivalent required.
• Basic CPR/First AID Certification preferred.
• Knowledge of EHR, MSWord, MS Excel, payroll software and Internet software required.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites                                                                                                   

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
• Ability to create and interpret reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond appropriately to questions from physicians, supervisors, coworkers, patients, and vendors.