Manager Clinic Operations - Executive Health

The Executive Health Clinic Manager provides strategic and operational leadership for the Executive Health Services Program, overseeing all aspects of program development, clinical operations, patient experience, and service delivery. This role serves as the primary leader responsible for designing, implementing, and continuously improving a high-touch executive health program that delivers an exceptional, seamless, and highly personalized experience for executive patients.

The Clinic Manager oversees day-to-day clinic operations related to executive health services, including patient flow, scheduling, resource management, provider coordination, quality outcomes, and cross-functional collaboration. Working closely with clinical leaders, providers, operations teams, and support services, this role develops scalable processes, establishes program standards, monitors performance metrics, and identifies opportunities to enhance service delivery and program growth.

Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Core Functions:

• Executive experience & communication (single point of contact, concierge-level experience)
• Inbound communications (phone/MyChart protocols, escalation pathways)
• Intake & pre-screening
• Testing coordination across departments via Epic
• Pre-visit outreach (3-4 week lead, reminder calls, logistics)
• Testing and exam day coordination (onsite escort, discreet flow management)
• Cross-department coordination (diagnostics, clinical, billing, legal)
• Workflow refinement & documentation

Job Specific Knowledge, Skills & Abilities:

• Executive-facing customer service skills
• Flexibility and ability to pivot quickly
• Donor/patient relations or concierge services experience
• Complex, multi-step, multi-department workflow management
• Epic scheduling, documentation & tracking tools
• Ability to operate independently in a coordinated, service-oriented role

Required Qualifications:

• Bachelor''s Degree Health-related field or business Or 6 years equivalent work experience which includes management experience.
• 2 years Experience in healthcare management.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate''s placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.