Manager Clinic Operations

Job Summary and Responsibilities

As our Clinic Manager, you will be a visionary leader, setting the standard for exceptional patient care and empowering our teams to achieve unparalleled clinical excellence.

Every day you will inspire and lead a dedicated clinical team (nurses & aides) to prioritize patient needs, maintaining rigorous oversight of regulatory compliance, staffing, and fiscal health. You'll passionately advocate for your team, translating their insights into actionable strategies that uplift both staff and patient experiences.

To be successful in this role, you will embody confident leadership, master tough conversations with grace, and excel as an educator at heart. Your exceptional communication will transform every interaction into a powerful opportunity to elevate understanding and drive our shared mission for superior patient outcomes.

• In collaboration with Care Center and Provider Site leadership, supports a vision and culture that reflects a patient care-focused environment. Collaborates, as appropriate, to discuss and effectively manage ongoing operations and resolve operational, staff and financial issues pertaining to the practice.
• Participates in work groups, teams, task forces and committees to support ongoing improvement in care center operations. Provides value-added and productive input and expertise to drive continual improvement, support standardization and streamlining and to resolve ongoing patient care issues.
• Provides effective support and resolution on service-line issues.
• Analyzes program goals and objectives given current health care trends, makes accurate short- and long-term projections to establish program needs and resource requirements; and helps to identify potential sources of funds and revenues to meet those requirements.
• Uses care center performance metrics and other benchmarking tools to review performance on census, operational, financial, patient satisfaction, provider satisfaction, and patient safety standards. Ensures care center meets established standards. Takes ownership of and appropriate action to improve care center performance.

Job Requirements

Required:

• Bachelors degree or equivalent experience

• 3 years of healthcare management experience

• Demonstrated ability to effectively lead productive, engaged teams and work with providers.

• Knowledge of business and management principles, budget control and accounting principles, including capital budgeting, cost accounting, professional and patient billing; and ability to apply these principles to a health care environment.

• Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing systems.

• Knowledge of computers, systems and software, including word processing, spreadsheet, data base, clinic information systems, electronic medical records,

billing systems, and other application packages.

• Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices.

• Is a visible, results oriented, and nimble leader with a reputation of doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests.

• Employs a style that is transparent, credible, and focused on relationship building, influence, conviction, innovation and integrity.

• High degree of resilience, has a sense of urgency, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in a professional manner.

• Excellent interpersonal and communication skills.

• Ability to express ideas effectively, both orally and in writing.

• Ability to demonstrate Dignity Health's values and exercise tact and diplomacy in dealing with others.

• Strong leadership and management skills to provide planning, coordination and direction to staff and ability to propose innovative solutions to challenges.

• Ability to effectively direct and motivate others.

• Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation.

• Ability to be flexible to maintain continuity of programs while considering individual staff needs and goals.

• Ability to work effectively and independently under pressure with a minimum of direction.

• Ability to understand and implement the requirements of providing patient care within a highly regulated and constantly changing environment.

• Ability to understand health care issues within a broad perspective, and to apply these issues to the care center setting.

Preferred:

• Masters degree in business, finance or healthcare administration or related field
• Previous out-patient practice & healthcare management experience
• Previous management experience in a union environment
• Prior managed care or integrated delivery systems experience
• Registered Nurse: CA
• Licensed Vocational Nurse: CA

Where You'll Work

Dignity Health Medical Foundation established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California , Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California