Manager Clinical Operations Programs

Responsibilities:

Team Leadership & Operations

• Oversee daily CCS team operations including staffing, scheduling, and workload management to ensure consistent service delivery and member experience.
• Serve as the primary escalation point for clinical, operational, and member experience issues, removing barriers to care delivery.
• Conduct regular 1:1s, team check-ins, and operational reviews to maintain alignment and accountability.
• Lead rollouts of new tools, systems, and processes; train team members and drive adoption of updated workflows and protocols.
• Champion a culture of continuous improvement and operational excellence.

Program Strategy, Design & Scalability

• Lead strategic and operational program initiatives from scoping through execution, defining goals, success metrics, deliverables, and resource plans.
• Design and implement scalable workflows to support program growth, new client onboarding, and expanded member reach.
• Document and standardize best practices across the CCS team and partner operations; build tools and resources to support accurate, consistent member information delivery.
• Identify inefficiencies and lead continuous improvement initiatives aligned with Cancer Care and Infusion strategic priorities.

Data, Performance & Compliance

• Collect, analyze, and interpret operational data to inform decision-making and measure program success.
• Build and maintain dashboards and reports to track KPIs, surface insights to leadership, and drive corrective action where needed.
• Ensure program compliance with HIPAA, CMS, and internal policies; support quality improvement initiatives and prepare regular performance reports for leadership and stakeholders.

Cross-Functional Collaboration & Leadership Partnership

• Work closely with Clinical Operations, Strategy, Product/Tech, and Implementation teams to align on goals and ensure seamless execution across care settings.
• Partner with senior leadership on high-priority initiatives, providing structured recommendations on new opportunities, pilots, and partnerships.
• Serve as a key connector and liaison between the CCS program team and senior leadership, facilitating communication and eliminating organizational silos.

Requirements

• Bachelor's degree in a health-related field (Nursing, Public Health, Health Administration, Health Sciences, or similar); Master's preferred
• 5+ years of experience in healthcare program management, clinical operations, or a related health services role
• Background in health coaching, health education, or direct patient/member engagement
• Demonstrated experience leading and developing a clinical or health services team
• Strong analytical and data literacy skills; comfortable building and interpreting performance dashboards and reports
• Proficiency in Microsoft Office Suite, including Excel and SharePoint
• Excellent communication, organizational, and stakeholder management skills
• Ability to work independently in a hybrid environment; must be Dallas area based

Preferred Qualifications

• Experience building or scaling a healthcare program in a startup or high-growth environment
• PMP or similar project management certification
• Prior experience supporting medical or surgical team
• Experience with EHR systems and healthcare analytics platforms and Sales Force

Strong Candidates Will

• Demonstrate a builder's mindset - excited to create structure, design processes, and grow a program from the ground up rather than maintain the status quo.
• Lead with both clinical credibility and operational discipline, earning the trust of a clinical team while driving measurable program outcomes.
• Use data confidently to identify patterns, present insights to leadership, and make evidence-based program decisions.
• Coach and develop team members with empathy and directness, holding high standards while investing in individual growth.
• Thrive in a fast-paced, technology-enabled environment and adapt readily to shifting priorities and new processes.
• Communicate clearly and proactively across teams - with the CCS team, cross-functional partners, and senior leadership.
• Approach member engagement and health education with genuine care and cultural humility.
• Demonstrate a commitment to health equity - ensuring every member who could benefit from CCS support has the opportunity to receive it.